Tarlie Wileman

-Supervise and support the operations team, overseeing day to day activities while remaining hands-on in the planning and coordination of shipments.

-Plan and schedule the movement of bulk wine and alcohol in ISO tanks to and from Europe and deep-sea destinations, ensuring cost-effective and timely delivery.

-Coordinate multimodal transport operations (road, rail and sea) managing loading deliveries, repositioning and turnaround of ISO tanks.

-Act as the central point of contact for customers, shipping lines depots and suppliers, maintaining strong working relationships and resolving operational issues as they arise.

-Monitor shipment progress and proactively manage delays, changes to vessel schedules and other disruptions to minimise impact on service levels.

- Allocate resources effectively, ensuring the right equipment and personnel are in place to meet operational requirements.

Taking ownership of incidents and actively problem solving when they occur, ensuring very high customer service levels

Intervening in the planning if escalated that the team cannot cover all of the orders, often requiring an out of the box approach

Customer engagement, managing expectations and overcoming challenges through streamlining processes, completing performance incident investigations, and driving new initiative to maximise customer service

Managing driver hours and adherence to WTD rules

Ensuring resource levels are managed against the forecasted work schedule and proactive intervention when orders drop below forecast to seek alternative work for drivers.

Leadership of planning team, managing and challenging performance, carrying out supervisions, bonus structure, training of new recruits

Planned and coordinated daily road tanker operations for the distribution of bitumen and fuel oil, ensuring deliveries were completed safely, on time and in line with customer requirements.

Allocated workload across company drivers, subcontractors and agency labour to maximise vehicle utilisation and operational efficiency.

Conducted daily driver briefings, communicating and schedules, site-specific requirements and any operational updates.

Monitored vehicle movements and delivery progress using tracking systems, responding quickly to delays, breakdowns or site issues to minimise disruption.

Maintained and updated traffic, planning and workforces management systems (Lomosoft and ATOSS), ensuring accurate records of schedules, hours and resource allocation.

Managed and resolved day to day driver queries and on road issues, identifying practical solutions to keep deliveries on schedules.

Provided all drivers with pre-delivery briefings, outlining routes, delivery documentation and customer requests.

Kept in close contact with drivers during deliveries, ensuring deliveries staying on schedule, updating customers when delays occured.

Answered and responded to all incoming calls regarding transport queries in a prompt and polite manner.

Closely tracked driver activities using Skynet.

Used transport management systems including Mandata to help plan, execute, and optimise goods movements.

Produced daily delivery manifest, outling dispatch details of deliveries daily.

Carries out routine servicing and safety inspections on HGV's, including oil and filter changes, thorough checks of fluid levels, braking systems, suspension and steering components.

Conducted tyre replacements, wheel balancing and alignment to ensure vehicle safety and optimal performance.

Completed general service, maintenance and repair work in line with manufacturer guidelines and DVSA standards, preparing vehicles for MOT testing and ensuring roadworthiness.

Responded promptly to vehicle breakdowns, carrying our safe roadside repairs where possible and arranging recovery to workshops when further work was required.

Used diagnostic equipment and fault finding techniques to accurately identify mechanical and electrical issues, recommending practical and cost effective repair solutions.