Summary
Overview
Work history
Education
Skills
Languages
Timeline
DeliveryDriver

Tarisai Chasakwa

Orpington,Bromley

Summary

Skilled HGV Class 2 Driver with strong driving and time management skills. Works with minimal supervision and completes timely assignments. Proven to safely deliver good and maintain quality of truck. Independent professional with solid foundation of driving, carrying heavy goods and completing travel logs. Excellent communication skills and always reports to manager regarding delays or issues. Seeking to work in growing company and achieve success rates in transporting goods. Reliable worker with proven track record of managing stress and time in demanding environments. Confident communicator with customer service experience. Alert, aware and patient professional with strong spacial-awareness and advanced driving abilities.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work history

Class 2 HGV Driver

Puland Haulage/Logistics
London, City of London
03.2023 - Current
  • Reported incidents in line with company policy.
  • Executed deliveries accurately and efficiently, exceeding service expectations.
  • Operated tail lift safely to move pallets and boxes.
  • Reported discrepancies to management at time of delivery.
  • Drove vehicles responsibly and safely, following British and EU road transport regulations.
  • Oversaw timely loading and unloading for curtain side and fixed vehicles.
  • Adhered to driving hours laws to prevent tiredness and risk of accidents.
  • Guaranteed timely, safe and damage-free delivery of [Type] goods.
  • Assisted with efficient loading and unloading of company vehicles.
  • Checked items for safe loading and security, adhering to specified load capacity information.
  • Reduced vehicle running costs by adopting fuel-efficient driving techniques.
  • Maintained clean, compliant company vehicles, performing interior and exterior washing and safety inspections.
  • Performed numerous full load and multi-drop deliveries, consistently working within company targets.
  • Completed multi-drop and long hauls of up to [Number] miles.

Delivery Driver

Tesco Distribution Centre
London, Croydon
03.2016 - Current
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.

Private Hire Taxi Driver

Uber
London, City of London
11.2016 - 11.2020
  • Kept strict schedules to efficiently serve regular clients.
  • Updated corporate customers on arrival time and traffic conditions to support planning.
  • Utilised GPS navigation systems to optimise route planning.
  • Answered, scheduled and responded to reservation calls promptly and professionally.
  • Checked oil and tyre pressure to support reliable vehicle function.
  • Managed vehicle maintenance and repairs to deliver stable service.
  • Booked rides using mobile service applications.
  • Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
  • Delivered outstanding customer experiences with friendly and professional approach.
  • Analysed peak times and adapted shifts to meet customer demand.

Customer Service Assistant

Southwark Council
London, City of London
03.2008 - 03.2017
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

GCSEs - business

Munali Secondary School
zambia
01.1998 - 12.2003

Skills

  • Truck safety inspections
  • Cargo loading and unloading
  • Long haul driving
  • GPS technology expertise
  • Road Traffic Act compliance
  • Fuel-efficient driving
  • Cargo securing
  • Digital tachograph operation
  • Working time regulations adherence
  • Adaptive team player
  • Telephone skills
  • Problem solver
  • Complaint resolution
  • Customer service expert
  • Administrative support
  • Exceptional communication
  • Outstanding customer service
  • Professional demeanour

Languages

English
Fluent

Timeline

Class 2 HGV Driver

Puland Haulage/Logistics
03.2023 - Current

Private Hire Taxi Driver

Uber
11.2016 - 11.2020

Delivery Driver

Tesco Distribution Centre
03.2016 - Current

Customer Service Assistant

Southwark Council
03.2008 - 03.2017

GCSEs - business

Munali Secondary School
01.1998 - 12.2003

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Tarisai Chasakwa