Tarik Conteh

• Scheduled and managed topographical, structural, ground and rights of lights surveys with specialist contractors on development sites, identifying potential risks and informing design decisions.
• Attended multidisciplinary design team meetings, providing input to shape the design through to planning committee submission.
• Set up new suppliers on Cedar and processed invoices on Basware, ensuring relevant cost codes were selected for accurate expense tracking.
• Led planning of resident consultation events - coordinated logistics, distributed materials and use visual aids to communicate with residents, enhancing engagement and feedback quality.
• Managed handover stage for 2 schemes by overseeing contractor delivery of handover manuals and ensuring relevant documents were uploaded to systems and circulated ahead of practical completion.
• Monitored defects during the 12 months liability period liasing with contractors for prompt resolution, thereby improving overall customer satisfaction.

• Served as the primary point of contact to tenants and offered expert
advice on housing-related matters, repairs and income recovery.
• Resolved tenancy disputes, complaints and nuisance reports: recorded
issues and collaborated with teams to minimise conflict.
• Enhanced service efficiency using Northgate and iWorld to maintain
accurate property, rent, and inspection records.

· Responsible for arranging Compliance inspections for tenants’ properties

· Taking calls and meeting tenants face to face to resolve/discuss queries on disrepairs

· Contacting relevant organisations to report health and safety repairs

· Working collaboratively within a team to ensure we house vulnerable clients.

· Providing excellent customer service to tenants and clients when being first point of contact

· Administrative duties such as sending emails to property providers with repairs.

· Ensuring all properties are compliant and meet all legal safety requirements.

· Responsible for managing data and the filing system within the department according to GDPR regulations

· Dealing with Right to buy and Lease extension queries

· Taking service charge payments

· Using various types of communication skills to support tenants and leaseholders

· Using Microsoft Office and other programs to enter data

· Work collaboratively with colleagues to ensure the department delivers to time and with quality.

· Communicate with other council departments and stakeholders

· I compiled evidence in order to manage cases that are currently with legal services and prepare referrals

· Creating and sending out Stage 1, 2 and 3 arrears letters