Tarik Ahmed
London
Summary
Highly skilled Epic and Cerner IT trainer currently studying cloud computing. I have worked quite a lot in the health it industry recently whilst also just receiving my qualification in AWS cloud practitioner and I'm currently looking for work in the IT world I do have some understanding in coding (python, java) and I am currently working to get my AWS solutions architect qualification.
Overview
3
3
years of professional experience
Work history
Floorwalker
HSS
08.2023 - 09.2023
- LNWPH (floor walker) - Played a key role in the successful adoption of Electronic Patient Records on the inpatient wards - Delivered one to one session with nurses
- was a very reliable team player as I helped other floorwalkers cover wards.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Epic credentialed trainer
GSTT
10.2022 - 07.2023
- OpTime and Anaesthesia -Conducting training sessions in various formats, including classroom, virtual, and one-on-one settings
- E-learning developer with plenty of skills on captivate and making E-learning videos with interactivity
- Analysing training requirements and devising appropriate solutions
- Maintaining and updating the training database
- Identifying areas that necessitate additional training.
2nd line technician
Purple EYE LTD
London
02.2021 - 08.2022
- Managing user accounts with Active Directory
- Used Service Management systems to manage incidents and follow up requests.
Education
Ark Academy
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Crest Academy
Information technology
Amazon - Cloud practitioner
Skills
- Answering client questions and creating/solving tickets
- Helping with network, software/hardware, and remote access-related issues
- Establishing fresh email addresses and mailboxes for new employees
- Enhancing team members' knowledge and comprehension of the many hardware and software platforms they serve
- Responding via email, phone, or in-person to either first line support or end user software or hardware inquiries
- Managing several open tasks while successfully prioritising and managing workload
- Addressing and completing support tickets
- Ensuring that all inquiries and problems are appropriately noted in our ticketing system
- O365 expertise and migration experience from exchange to O365 email
- Skills
- Reliable, flexible, and hard working
- Interpersonal communication skills, courteous and professional face to face manner
- Efficient time management skills, and able to prioritise work to maintain high standard Sound Communication skills
- Organised and able to multi-task in a variety of situations
- MS endpoint administrator
- Teaching in IT field and managing groups
- Communication Skills
- Local routes understanding (2 years)
- Time Management
- Effective with technology devices
- Working effectively under pressure
- Extremely organised
- Accurately complete administrative logs and records
- Customer Support
- Bilingual
- Customer Service
- Customer Care
- W10 app deployment using MS IntuneEffcient
- Data Entry
- Typing
- Excel
- Data Entry Operator
- Data-Entry
- IT efficient
Languages
English
Native
Timeline
Floorwalker
HSS
08.2023 - 09.2023
Epic credentialed trainer
GSTT
10.2022 - 07.2023
2nd line technician
Purple EYE LTD
02.2021 - 08.2022
Ark Academy
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Crest Academy
Information technology
Amazon - Cloud practitioner
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