Tarig Azouz
Cardiff
Summary
Detail-oriented Manager in Wales Largest Medical Record Department. Provides excellent customer service experiences by being sensitive to patient needs. Displays confidence when dealing with various departments within hospital. Correctly utilises multiple electronic records systems and software.
Overview
8
8
years of professional experience
Work history
Medical Records Manager
University Hospital of Wales
Cardiff
11.2015 - Current
- To provide day to day management of staff who are employed within health records, ensuring all tasks relating to patient activity are completed to agreed timescales.
- To provide regular reports on progress against agreed targets and take action to improve performance and reduce shortfalls.
- Monitor staff performance producing statistical data to report on services provided ensuring quality standards are met.
- Communicating and negotiating contentious issues with senior management and clinical staff.
- Dealing with solicitors, police and consultants queries verbally and in writing when needed.
- To undertake recruitment and selection of new staff completing all necessary paperwork.
- Ensure staff are adequately trained to allow them to provide an efficient and effective service to the patients.
- Delegate financial responsibility for the area of responsibility, ensuring that the department stays within the agreed financial budget.
- To investigate complaints and concerns relating to the Health Records service and draft the initial response letter within the allocated deadline.
Education
MBA - Human Resources
Cardiff Metropolitan University
Cardiff 09/2014 - 06/2015
Bachelor of Arts - English Language and Literature
Omar El-Mukhtar University
09/1995 - 06/1998
Skills
- Fluent in English and Arabic
- Strategic problem-solving
- Staff Management
- Staff Support
- Proficient multitasker
- Microsoft adept
Timeline
Medical Records Manager
University Hospital of Wales
11.2015 - Current
MBA - Human Resources
Cardiff Metropolitan University
09/2014 - 06/2015
Bachelor of Arts - English Language and Literature
Omar El-Mukhtar University
09/1995 - 06/1998
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