Tarekur Rahman

Takeaway Staff

Berwick-Upon-Tweed,Berwick Upon Tweed

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

Language

Work History

Customer Service Representative

Amran's Kitchen

Berwick Upon Tweed

01.2024 - Current

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Master Of Advanced Study - CSE

Teesside University

Middlesbrough

Bachelor Of Science - Computer Engineering Technology

Metropolitan University

Sylhet, Bangladesh

11.2022

Skills

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty
Sales expertise

Complaint resolution
Responded to customer requests for products, services, and company information

Timeline