Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Tara Roberts

Tara Roberts

Longford,Ireland

Summary

Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.


Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Store manager

Joules Centre Parcs
Ballymahon, Longford
09.2024 - Current
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Implemented promotional displays to increase product visibility and sales.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Coached underperforming employees improving their job performance significantly.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Forecasted sales trends to plan team resourcing.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Developed innovative window displays to enhance customer engagement.
  • Implemented new display layouts to improve shopping experience.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.


Manager

Primark
Athlone, Ireland
08.2022 - Current
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Planned and managed resources and budget to support and deliver objectives.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Monitored health and safety measures for guaranteed compliance.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Conducted periodic performance reviews for direct reports.
  • Designed and implemented training to further develop staff based on business goals.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.

Supervisor

Primark
Longford, Ireland
09.2018 - 08.2022
  • Supervised activities of workers and enforced safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Acted as point of contact and motivation for employees.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.

Beauty therapist

Kilronan Castle and Spa
Roscommon , Ireland
06.2017 - 11.2017
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
  • Consulted with clients to understand and meet individual beauty needs.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Answered clients' queries and requests by phone and email.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Attended training to deliver range of professional treatments offered by salon.
  • Kept client records regularly updated with detailed information on previous treatments.
  • Input bookings into computer system at reception.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Carried out thorough client consultations to meet exact aesthetic requirements.
  • Greeted clients into salon, offering refreshments and magazines.
  • Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
  • Upsold products with detailed knowledge and persuasive sales techniques.

Education

Certificate of Higher Education - Beauty therapy

LCFE
Longford, Longford
09.2015 - 09.2017

Skills

  • Leadership skills
  • Team Leadership
  • Microsoft Excel
  • Strategic Planning
  • Conflict Resolution
  • Customer relationship building
  • Department management
  • Team coaching
  • Business strategy
  • Coaching leadership
  • Staff mentoring
  • Commercial Awareness
  • Staff recruitment
  • Customer rapport
  • Team motivation
  • Performance development planning
  • Workforce development
  • Performance appraisals
  • Democratic leadership
  • Health and Safety regulations
  • Resilience under pressure
  • Merchandising expertise
  • Sales KPI management

Personal Information

  • Nationality: Irish
  • Date of birth: 07/01/1997

Timeline

Store manager

Joules Centre Parcs
09.2024 - Current

Manager

Primark
08.2022 - Current

Supervisor

Primark
09.2018 - 08.2022

Beauty therapist

Kilronan Castle and Spa
06.2017 - 11.2017

Certificate of Higher Education - Beauty therapy

LCFE
09.2015 - 09.2017

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Tara Roberts