Tara Harley
Rotherham
Summary
Determined and proactive Executive Professional works with urgency to anticipate needs of senior-level executives. Thrives in fast paced, dynamic environments and employs professionalism and superior communication skills to meet client and company needs. Skilful and dedicated with extensive experience in coordination, planning and support of daily operational and administrative functions within highly confidential environments. Adaptable and high organised confidently navigates new technologies and systems.
Overview
16
16
years of professional experience
Work history
Procurement Executive
Simoda Limited
Sheffield, South Yorkshire
02.2024 - Current
- Managed supplier relationships, ensuring reliable supply chains.
- Led purchasing negotiations to secure favourable terms.
- Assessed supplier performance periodically, assuring quality standards.
- Streamlined procurement processes for enhanced efficiency.
- Trained junior staff on procurement procedures, improving departmental competence.
- Reviewed and updated procurement policies regularly, enhancing operational effectiveness.
- Collaborated with finance team to manage budgets effectively.
- Ensured compliance with regulations during all procurement activities.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Implemented best practices in procurement, leading to process improvement.
- Secured high-quality goods by thorough vendor evaluation.
- Worked with department heads to determine requirements for procurement activities.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Assisted in smooth sales operations to ensure customer satisfaction.
- Acted as primary liaison between company and clients, guaranteeing prompt responses to queries and concerns.
- Maintained supplier, sales and customer information for accurate account records.
- Actioned shipping instructions to achieve timely, accurate customer deliveries.
- Identified potential suppliers through comprehensive market research.
- Procured materials timely, helping meet production deadlines.
Customer Service Executive
Ultrimax Coatings
Doncaster, South Yorkshire
09.2023 - 12.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Responded to customer queries and provided excellent customer service.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
- Entered order data onto computer system accurately.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
- Produced competitive quotations within agreed customer pricing policies for profitable sales.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Actioned shipping instructions to achieve timely, accurate customer deliveries.
- Identified new suppliers to meet quality, costs and delivery time targets.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
Consulting Sales Support
Marjolo
Sheffield
06.2023 - 09.2023
- Assisted with ad-hoc administrative support for improved department operations.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Maintained supplier, sales and customer information for accurate account records.
- Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
- Processed high-volume customer orders to achieve productivity KPIs.
- Created engaging marketing materials, driving campaign and brand awareness.
- Tracked KPIs to monitor success and progress of different marketing strategies using data to guide changes.
- Prepared and delivered winning client proposals, business presentations
Account Executive
NG-IT Ltd
Manchester
09.2021 - 03.2023
- Effectively communicated with clients, helping to improve relationships and rapport.
- Managed and mentored team of 1 Assistant
- Generated and shared weekly sales reports with customer and sales team.
- Processed customer orders daily.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Identified and actioned any cross-selling opportunities
- Supported external sales team
- Provided sales support administration by managing customer queries, preparing cost estimations and taking inbound calls daily.
- Acted as first point of contact for issues experienced by customers including quoting, pricing, queries and complaints.
- Produced competitive official sales quotations in line with agreed customer pricing policies.
Customer Executive
Computacenter
Salford
01.2017 - 09.2021
- Managed sales quote life cycle from source to close for new and existing customers.
- Acted as first point of contact for issues experienced by customers including quoting, pricing, queries, complaints and delivery issues.
- Produced competitive official sales quotations in line with agreed customer pricing policies.
- Generated and shared weekly sales reports and balances with customer and team.
- Proactively identified new suppliers, ensuring quality, costs and delivery time met business needs and targets.
- Processed customer orders daily.
- Compiled records for audits to facilitate smooth and complete reviews.
- Achieved customer satisfaction rating by providing regular high quality contact to the customers.
Sales Support Executive
Highlander IT & Telecoms
Sheffield
01.2016 - 01.2017
Commercial Account Manager
Highlander IT & Telecoms
Sheffield
04.2015 - 01.2016
Sales Support Executive
AAG Systems Ltd
Sheffield
01.2014 - 03.2015
Senior Sales Associate
Insight Direct
Sheffield
09.2009 - 01.2014
Education
Diploma of Higher Education - Level 3 Admin, PA and Secretarial
New Skills Academy
04.2001 -
Diploma of Higher Education - Office Management & Reception
New Skills Academy
04.2001 -
Certificate of Higher Education - Introduction to Contracts Of Employment Certificate
New Skills Academy
04.2001 -
Higher National Diploma - Master Makeup Artistry
QC Academy
04.2001 -
NVQ Level 2 - Travel and Tourism
West Nottinghamshire College
04.2001 -
GNVQ - Leisure and Tourism
West Nottinghamshire College
04.2001 -
GCSEs -
Sutton Community Academy
04.2001 -
Skills
- Order processing
- Vendor management
- Relationship management
- Customer relations
- Operations coordination
- Customer service
- Salesforce CRM
- Inbound call management
- Order fulfilment
- Business administration
- Inbox management
- Customer services
- Query management
- Shipment tracking
- Office 365 usage
- Microsoft Office Suite
Timeline
Procurement Executive
Simoda Limited
02.2024 - Current
Customer Service Executive
Ultrimax Coatings
09.2023 - 12.2023
Consulting Sales Support
Marjolo
06.2023 - 09.2023
Account Executive
NG-IT Ltd
09.2021 - 03.2023
Customer Executive
Computacenter
01.2017 - 09.2021
Sales Support Executive
Highlander IT & Telecoms
01.2016 - 01.2017
Commercial Account Manager
Highlander IT & Telecoms
04.2015 - 01.2016
Sales Support Executive
AAG Systems Ltd
01.2014 - 03.2015
Senior Sales Associate
Insight Direct
09.2009 - 01.2014
Diploma of Higher Education - Level 3 Admin, PA and Secretarial
New Skills Academy
04.2001 -
Diploma of Higher Education - Office Management & Reception
New Skills Academy
04.2001 -
Certificate of Higher Education - Introduction to Contracts Of Employment Certificate
New Skills Academy
04.2001 -
Higher National Diploma - Master Makeup Artistry
QC Academy
04.2001 -
NVQ Level 2 - Travel and Tourism
West Nottinghamshire College
04.2001 -
GNVQ - Leisure and Tourism
West Nottinghamshire College
04.2001 -
GCSEs -
Sutton Community Academy
04.2001 -