Organised professional with focus on supporting medical practitioners and enhancing patient care. Skilled in managing schedules, coordinating patient appointments, and handling confidential information with discretion. Adept at streamlining administrative processes to improve clinic efficiency and patient satisfaction.
Overview
2025
2025
years of professional experience
Work history
MEDICAL PA
HCA -THE LISTER HOSPITAL
2022.06 - 2025.02
Demonstrated strong customer service skills via telephone, in-person interactions, and email.
Managed client correspondence and data communications to enhance office efficiency.
Maintained both electronic and hard copy office files for effective record-keeping.
Handled sensitive, confidential data while adhering to HFEA regulations.
Facilitated communication between physicians and families to ensure clarity and support.
SENIOR HEALTH CARE CONSULTANT
BUPA MARCH 2014-JULY 2020
Calculated quotes and educated potential clients on insurance options within FCA regulations.
Managed diverse customer service tasks to resolve issues promptly and efficiently.
Completed accurate medical underwriting for policy applications.
Promoted ancillary products to enhance client portfolios.
Achieved monthly sales targets and performance objectives.
Investigated and resolved customer enquiries and complaints effectively.
Provided coaching and support to the sales team.
SENIOR LETTINGS NEGOTIATOR
CARRINGTONS ESTATE AGENTS MARCH 2013-DECEMBER 2013
Advertised client properties across company website and social media platforms.
Coordinated appointments for viewing marketed properties to enhance client engagement.
Maintained a comprehensive list of properties tailored to various needs and budgets.
Acted as liaison between landlords and tenants to facilitate effective communication.
Managed contracts, negotiations, and all processes to finalise tenancy agreements.
Oversaw management of renewals to ensure compliance with tenancy terms.
Directed property management for let properties, ensuring optimal maintenance and tenant satisfaction.
PERSONAL ASSISTANT
REDGREEN SEPTEMBER 2004-JUNE 2010
Delivered direct administrative and personal support to senior manager.
Coordinated travel arrangements, including flights and accommodation.
Organised personal and professional calendars for optimal efficiency.
Managed high volumes of telephone and email enquiries with professionalism.
Interacted effectively with vendors and suppliers to maintain relationships.
Composed reports, executive summaries, and newsletters to communicate key information.
Education
GCSE
A-LEVEL
ENHANCED DBS / FULL DRIVING LICENCE
Skills
Strong interpersonal skills
Goal-orientated
Excellent communication skills
Motivated team player
Confident client relations
Excellent planner and coordinator
Highly organised
Self-motivated
Analytical problem solver
Exceptional copywriter
Timeline
MEDICAL PA
HCA -THE LISTER HOSPITAL
2022.06 - 2025.02
SENIOR HEALTH CARE CONSULTANT
BUPA MARCH 2014-JULY 2020
SENIOR LETTINGS NEGOTIATOR
CARRINGTONS ESTATE AGENTS MARCH 2013-DECEMBER 2013