Tara Doocey
113 Windmill Road ,London
Summary
Tenancy Progression Manager seeking to use background and training in operations to join dynamic team focused on delivering high-quality customer service and advancing business initiatives. Proven success in developing and actualising strategies to significantly improve processes, inventory planning and customer service. Motivated and capable of working under pressure and in a constantly changing job environment. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Knowledgeable and keen learner offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop management skills further. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
9
9
years of professional experience
Work history
Tenancy progression manager
The Crown Estate
London
09.2024 - Current
- Prepared accurate tenancy agreements in accordance with legal requirements, safeguarding all parties involved.
- Formulated complex tenancy agreements, liaising with third parties to prevent legal compliance issues.
- Reviewed tenancy agreements for maximum protection of investment interests.
- Reported tenancy agreement breaches and found mutually acceptable solutions.
- Updated tenancy agreements with the latest legal requirements, ensuring validity and enforceability.
- Kept up-to-date records of tenancy agreements, enabling easy reference when needed.
- Conducted safety checks to ensure compliance with industry regulations.
- Prepared health and safety documents and ensured these are provided to the tenants within the correct time frame to ensure legal processes were followed
- Registered all deposits with the Tenancy Deposit Scheme
- Arranged check in and check out inventories
- Updated CRM with tenants contact details.
- Ensured all compliance documents for new tenancies were saved and recorded in the shared folder.
- Completed right to rent checks using external systems.
- Handled incoming queries for effective customer service.
- Provided exceptional customer service ensuring repeat business.
Property Manager
Jones Lang Lasalle - The Crown Estate Portfolio
London
04.2022 - 09.2024
- Issued termination of tenancies and all other formal notices, liaising with solicitors for more complex issues.
- Worked closely with independent inventory company and front office staff to maintain smooth check-in and out processes.
- Reviewed inventory reports and negotiated proposed deposit deductions with both landlord and tenant.
- Monitored arrears and followed arrears procedure for outstanding rents to address issues promptly.
- Arranged and carried out property inspections, preparing report of findings for landlord.
- Addressed initial complaints from tenants or landlords, offering potential resolutions to any property management issues.
- Managed own workload efficiently, reviewing priorities frequently and meeting strict, time-sensitive deadlines.
- Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.
- Arranged property repairs, obtaining quotes from contractors for maintenance issues.
- Verified inventories, gas safety certificates and all other legal documentation were up-to-date and complied with current legislation.
- Communicated with clients, landlords, tenants and contractors to offer exceptional service in managing rental properties.
- Provided warm, friendly customer service, resolving questions and queries efficiently.
- Greeted customers politely and professionally, maintaining outstanding customer service.
Operations Manager
Barclays Bank UK
London
01.2021 - 04.2022
- Complete daily, weekly and monthly procedural checks
- Ensure all Health and Safety is maintained in the branch (Customers and Colleagues)
- First Aider in Branch
- Ensure all compliance checks are followed and maintained in branch
- Hold monthly 1 to 1 meetings with colleagues in my team as well as delivering the end of year PD ratings.
- Aligned operational boundaries between administrative processes and production demands to achieve desired productivity and efficiency.
- Identified relationships between data elements and processes, people and systems, implementing key findings to improve operational management.
- Planned and delivered weekly meetings to my branch and also to the other operational managers in the region.
- Trained new staff joining the company.
- Completing whole team daily Rota's ensuring up to 6 weeks in advance has been prepared
- Oversee Vulnerability in Barclays for the North East London Region
Essential Banker
Barclays Bank
London
11.2017 - 01.2021
- Fully trained cashier
- First point of contact for customer visiting branch.
- In charge of the overall cash in the branch
- Completed the cash remittance and delivery from G4S and cash centre.
- Completed and actioned any errors that we have with our accounting books
- Maintaining all the machines in branch ensuring that they are always available for our customers to use. Reflecting on our monthly MI data.
- Delivered key customer messages and prompts available on the customers account e.g. Loan, Mortgage opportunity, Home and Building insurance, Mobile phone insurance and travel insurance.
- Fully trained completing inbound calls from our main call centre.
Receptionist and Admin Assistant
Eagle House Doctors Surgery
London
01.2017 - 10.2017
- Processed and distributed incoming correspondence to relevant staff, enabling swift query resolution.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted customers promptly and professionally, offering friendly, knowledgeable support.
- Uploaded important medical documents onto patients file.
- Maintaining upmost integrity and confidentiality.
- Successfully liaising with other Healthcare Providers on behalf of patients.
Education
A-Levels -
St Thomas More School
GCSEs -
St Anne's Catholic High School for Girls
Skills
- Incident management
- Performance reporting
- Health and Safety compliance
- Continuous Process improvements
- Incident log management
- Workforce training and development
- Team Player
- Communication
- Problem solving
- Leadership
- Time management
- Decision making
- Ability to adapt quickly
- Proficient in: Microsoft Word, PowerPoint, Excel, WFM Aspect and Salesforce
Timeline
Tenancy progression manager
The Crown Estate
09.2024 - Current
Property Manager
Jones Lang Lasalle - The Crown Estate Portfolio
04.2022 - 09.2024
Operations Manager
Barclays Bank UK
01.2021 - 04.2022
Essential Banker
Barclays Bank
11.2017 - 01.2021
Receptionist and Admin Assistant
Eagle House Doctors Surgery
01.2017 - 10.2017
A-Levels -
St Thomas More School
GCSEs -
St Anne's Catholic High School for Girls
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