Tara Djanogly

• Delivered outstanding customer experiences through attentive care and faultless service.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Built rapport with new and existing customers to boost client retention.
• Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
• Ordered out-of-stock items for customers to retain store profits.
• Maintained quality assurance standards for all products and services.
• Maintained store standards to uphold clean, professional appearances.
• Remained knowledgeable in current stock to provide helpful, informative customer advice.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

• Signposted other services where appropriate using industry knowledge and contacts.
• Assisted visitors with completing and submitting [Type] paperwork.
• Acted as first point of contact for wide range of clients.

Sourcing decorative items from antique markets and selling them through retail outlets and online through Not in the high street.

Making sales, processing orders and packing and sending them.