TAPIWA MAUNGANIDZE

• Managing multiple projects concurrently whilst maintaining high-quality standards and meeting deadlines consistently.
• Provide expert guidance on budget spending to reduce unnecessary expenditure.
• Turning data into meaningful insight and influencing how teams are resourced to deliver their best work.
• Planning, analysis and stakeholder collaboration.
• Improving processes and helping organisation to make smarter resourcing decisions.
• Workforce planning
• Coordinated cross-functional teams, fostering a collaborative work environment.
• Established robust tracking systems for accurate resource monitoring.

• Devised effective strategies to reduce downtime during machine repairs.
• Troubleshot equipment malfunctions to minimise production delays.
• Prioritised routine maintenance tasks for improved productivity.
• Performed regular audits on equipment-maintaining high quality standards across all operations.
• Assisted in recruitment and training of junior engineers, contributing to a skilled workforce within the company.
• Conducted comprehensive risk assessments before commencing new projects-mitigating potential issues early on.
• Identified and resolved issues with current network systems to avoid bugs and errors.
• Updated basic and integrated software in devices, network components and embedded systems.
• Conducting root cause analysis and implementing long-term fixes
• Supporting infrastructure upgrades and technical migrations
• Managing advanced network configurations, firewalls, or virtualisation tools
• Escalating issues to external providers when necessary
• Documenting problem resolution procedures and technical knowledge
• Advising on performance optimisation and system design
• Participating in change management and release planning
• Maintaining compliance with IT security policies and governance

Achievements

Provisioned a new dedicated/cloud service which uses automatic server migrations.

• Provide customer liaison services, including interacting with customers, answering customer inquires and effectively handling customer escalations
• Identifying business leads and communicating them to the business development team
• Project management in the help desk department
• Help desk personnel management
• Organised team schedules to provide 24 and 7 support coverage.
• Collaborated across departments to identify system improvements.
• Managed IT helpdesk operations, ensuring efficient customer service.
• Performed regular audits of incident reports, identifying recurring problems and providing long-term solutions where necessary.
• Resolved complex technical issues with critical thinking and problem-solving skills.
• Prioritised urgent tickets, guaranteeing rapid response during crises.

• Ensuring 24/7 availability of card and payment systems
• Software and hardware installations
• Configuration of system parameters and testing
• Troubleshooting financial institution connections
• Ensuring bank licenses were up to date
• Help desk personnel
• Creation of servers for financial institutions (maintenance of postillion software)
• Achievements
• Developed software called Insight Monitoring Tool for banks in Zimbabwe which include CBZ, ZIMSWITCH and Electronic Funds Corporation
• Created disaster recovery fail over servers’ software for banks in Zimbabwe which include AFC Bank

• Developing the organisation’s IT vision and translating it into actionable goals
• Directing the sourcing and implementation of new software and hardware
• Formulating and implementing business continuity and disaster recovery plans
• Coordinating IT activities to ensure the availability of network services and data
• Identifying future challenges in the IT landscape and developing mitigation strategies
• Overseeing departmental budgeting and forecasting within the organisation
• Directing IT staff recruitment and directly supervising employees

• Conducting daily check-ups on the computer labs machines
• Understanding basic hardware maintenance on the desktops
• Conducting weekly checks on the software’s security