TAOFEEK BABATUNDE UTHMAN
London
Summary
Customer-focused Professional with a commitment to delivering exceptional service in diverse environments. Maximised customer engagement and satisfaction through proactive communication and problem resolution. Promoted a safe working environment by implementing regulatory standards and ensuring compliance.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE CLEANING OPERATIVE AND MONITORING
MITIE GROUP PLC/ NETWORK RAIL
London
02.2025 - Current
- Delivered exceptional cleaning services to enhance customer satisfaction.
- Conducted regular inspections to ensure standards and cleanliness maintained.
- Responded to customer queries promptly, ensuring issues were resolved swiftly.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Patrolled property grounds to monitor safety and security. during busy periods to observe activities and protect assets.
- Conducted surveillance to obtain evidence of wrongdoing.
CLEANING OPERATIVE / MONITORING, PATROLLING SYSTEM
RX DELIVERY SOLUTION
London
12.2024 - 08.2025
- Executed daily cleaning routines to maintain hygiene in facilities.
- Enforced site rules, notified violators of infractions and removed individuals from property.
- Managed waste disposal and recycling processes efficiently and responsibly.
- Reported maintenance issues to ensure prompt resolution and facility upkeep.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Walked property during busy periods to observe activities and protect assets.
CUSTOMER SERVICE AND MONITORING SYSTEM
AFTER HOUR
London
09.2024 - 12.2024
- Resolved customer complaints promptly, ensuring satisfaction levels.
- Performed data entry and maintained accurate customer interaction records.
- Collaborated with cross-functional teams to improve customer experience.
- Checked doors, windows and gates for signs of unauthorised entry.
- Patrolled premises regularly, ensuring safety and security of guests and staff members.
- Conducted regular patrols of the premises to detect and deter unauthorised activity or safety hazards.
ACCOUNT OFFICER
IKEJA ELECTRIC PLC
07.2020 - 08.2024
- Managed client portfolios to ensure optimal financial performance.
- Analysed financial data to inform strategic decision-making processes.
- Developed tailored financial solutions to meet client-specific needs.
- Monitored account activities to ensure compliance with regulations.
- Collaborated with cross-functional teams to enhance service delivery.
- NIGERIA
ENERGY SALES SPECIALIST
IKEJA ELECTRIC PLC
11.2014 - 06.2020
- Established strong client relationships, enhancing customer retention rates.
- Delivered presentations on energy efficiency, driving client engagement.
- Closed high-value contracts, boosting revenue by 30% in two quarters.
- Nurtured customer relationships to enhance client retention rates effectively.
- Developed tailored energy solutions for diverse client needs.
- Conducted comprehensive market analysis to identify sales opportunities.
- Collaborated with cross-functional teams to enhance service delivery process.
- Delivered presentations to educate clients on energy-saving initiatives.
- NIGERIA
Education
NVQ Level 2 - SIA DOOR SUPERVISOR
SECURITY INDUSTRY AUTHORITY
London, ENG01-2026
BSc - ACCOUNTING
LAGOS STATE UNIVERSITY, LASU
LAGOS NIGERIA12-2012
MSc - FINANCE AND INVESTMENT BANKING
UNIVERSITY OF HERTFORDSHIRE, HATFIELD
London, ENG10-2025
NATIONAL DIPLOMER -
KWARA STATE POLYTECHNIC
ILORIN, NIGERIA10-1999
Skills
- Client Relationship
- Data Interpretation
- Market Research
- Portfolio Management
- Risk Management
- Strategic Planning
- Financial Analysis
- Patrolling expertise
- Responsive communication
- Health and Safety regulations
- Public safety knowledge
Timeline
CUSTOMER SERVICE CLEANING OPERATIVE AND MONITORING
MITIE GROUP PLC/ NETWORK RAIL
02.2025 - Current
CLEANING OPERATIVE / MONITORING, PATROLLING SYSTEM
RX DELIVERY SOLUTION
12.2024 - 08.2025
CUSTOMER SERVICE AND MONITORING SYSTEM
AFTER HOUR
09.2024 - 12.2024
ACCOUNT OFFICER
IKEJA ELECTRIC PLC
07.2020 - 08.2024
ENERGY SALES SPECIALIST
IKEJA ELECTRIC PLC
11.2014 - 06.2020
NVQ Level 2 - SIA DOOR SUPERVISOR
SECURITY INDUSTRY AUTHORITY
BSc - ACCOUNTING
LAGOS STATE UNIVERSITY, LASU
MSc - FINANCE AND INVESTMENT BANKING
UNIVERSITY OF HERTFORDSHIRE, HATFIELD
NATIONAL DIPLOMER -
KWARA STATE POLYTECHNIC