Tanya Raj

• Delivered exceptional customer service, handling phone and face-to-face inquiries, ensuring high customer satisfaction.
• Collaborated with design and production teams to adjust and amend product specifications as needed, keeping customers updated on changes.
• Generated and followed up on customer quotes, converting speculative inquiries into business opportunities.
• Proactively cold-called historical customers to generate sales, contributing to company growth.
• Managed order processing, from receiving orders to processing payments, ensuring accurate account records and smooth order fulfillment.
• Liaised with suppliers and service providers to maintain adequate production supplies and ensure operational efficiency.
• Processed production tickets (P-tickets) for dispatched jobs and prepared weekly billing, ensuring timely invoicing and accurate financial reporting.
• Collaborated with colleagues to monitor production schedules, keeping customers informed of any schedule changes.
• Assisted with IT, HR, and finance issues, ensuring smooth communication with head office.
• Maintained records for tender applications, order schedules, chase lists, corrective action logs, and debtors, ensuring compliance and preventing non-payment risks.
• Conducted regular stock checks and ensured accurate monthly and yearly stock balances for accounts.

Key Achievements:

• Played critical role in maintaining efficient production operations and ensuring customer orders were fulfilled on time.
• Contributed to business expansion by capitalizing on speculative inquiries and cold calling historical customers.

• Supervised day-to-day operations during shifts, ensuring adherence to company standards in food quality, safety, and customer service.
• Managed and trained team members, fostering positive work environment and ensuring efficient workflows.
• Monitored inventory levels, placed orders, and handled cash management, including end-of-shift reconciliation and deposits.
• Addressed customer inquiries and resolved complaints to ensure high level of satisfaction and repeat business.
• Maintained compliance with health and safety regulations, ensuring cleanliness and proper food handling procedures.
• Assisted in scheduling and labor management to optimize staffing during peak hours while controlling labor costs.
• Supported General Manager with administrative duties such as reporting, performance evaluations, and goal setting.

• Ensured exceptional customer service standards during high-volume, fast-paced operations.
• Greeted customers warmly and provided prompt and friendly service. Efficiently operated drive-through window and sales register.
• Maintained cleanliness in restaurant and working station, while also delivering hospitality to customers.

• Promoting and selling company's products and services using excellent sales skills and customer service and developing return customer relationships Greeting customers, promoting customer awareness of sales and store promotions, providing customer service
• Directing customers to merchandise, cross-selling and increasing purchase sales Processing payments, operating cash registers, opening and closing cash registers, balancing cash register drawers and managing financial transactions Managing inventory, stocking shelves and racks and storage room.

Warehouse Food Packer (Part-Time)

• Assumed part-time role in warehouse setting, focusing on food packing activities.
• Demonstrated strong attend
• Adapted quickly to changing priorities and worked efficiently in fast-paced environment. ion to detail and efficiency in accurately packaging food items for distribution
• Collaborated with team members to meet daily production targets, ensuring timely delivery of goods.
• Maintained clean and organized work area, adhering to strict hygiene and safety protocols

Accomplishments:

• Managing project timelines, task assignments, and resources to ensure projects are completed on time and within budget. Facilitating effective communication and collaboration among cross functional teams to meet project objectives. Monitoring project progress, identifying potential risks, and implementing necessary adjustments to ensure successful project completion
• Conducting thorough quality checks and audits on artwork and documentation to ensure compliance with industry standards, client requirements, and regulatory guidelines. Identifying and resolving quality issues, discrepancies, and errors through root cause analysis and corrective actions. Developing and implementing quality control measures and standard operating procedures to maintain consistent quality levels
• Analyzing existing processes, workflows, and procedures to identify areas for improvement in terms of efficiency, accuracy, and productivity. Collaborating with team members and stakeholders to design and implement process enhancements, automation, and optimization strategies.
• Monitoring effectiveness of process improvements and making necessary adjustments to achieve desired outcomes. Serving as primary point of contact for clients, addressing inquiries, providing updates, and managing client expectations. Collaborating with clients to understand their specific requirements, ensuring project deliverables align with their needs and expectations.
• Building and maintaining strong relationships with clients to foster trust, satisfaction, and long-term partnerships .

• Capitalized on unique opportunity during lockdown period implementing social media strategies to sell Herbalife products to start and successfully run Herbalife Nutrition business.
• Invested INR 80,000 in purchasing products and utilized social media platforms to effectively promote and sell Herbalife products.
• Achieved outstanding results, generating INR 2.5 lakhs in profits within just one month of operation
• Provided personalized guidance and support to clients, assisting them in achieving their weight loss goals through combination of Herbalife products and tailored dietary plans.
• Built strong client base of over 300 individuals and developed team of 18 members
• Recognized for exceptional performance by earning prestigious World Team Member Award