Tanya Veleva
South West London
Summary
Accomplished professional with extensive expertise in business operations and process improvement, operational excellence and compliance, and business transformation and strategic planning. Demonstrated success in team leadership and stakeholder management, financial management, and people operations. Proven track record of driving digital implementation and continuous improvement initiatives to enhance organisational efficiency. Committed to leveraging skills to achieve strategic goals and foster sustainable growth.
Overview
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work history
Operations Manager & Marketing Coordinator
JPL Catering Ltd.
London
09.2022 - 07.2026
- Oversee daily operations across 12 multi-site business locations, managing over 70 employees while ensuring operational consistency, service quality, compliance standards, and strong client relationships. Successfully contributed to securing new business contracts through high service standards and positive recommendations from existing clients.
- Developed and independently built a highly complex Business Performance Hub and Profit & Loss tracking system, significantly improving business visibility, reducing financial losses by 30%, and directly increasing overall profitability across the organisation.
- Lead core People Operations across the business, managing workforce planning, recruitment, onboarding, payroll preparation, employee relations, HR administration, and day-to-day staffing management across all active sites.
- Lead multiple business improvement projects focused on strengthening internal structure, streamlining operational processes, reducing inefficiencies, and building scalable systems that support long-term business growth.
- Support wider business development and transformation initiatives, contributing to branding projects, customer experience improvements, digital implementation, operational restructuring, and introducing new systems designed to improve long-term business performance.
Office Assistant
JPL Catering Ltd.
London
12.2021 - 09.2022
- Supported business operations, senior leadership, supplier coordination, payroll preparation, invoicing, and day-to-day administrative management.
- Assisted with recruitment, onboarding, HR administration, compliance documentation, and employee record management.
- Quickly developed operational knowledge across multiple departments which led to internal progression into Operations Manager.
Office Administrator
COS
White City, London
02.2019 - 12.2021
- Supported day-to-day business operations, supplier communication, payroll preparation, documentation management, and internal reporting processes.
- Coordinated administrative tasks across multiple departments while supporting operational efficiency and maintaining accurate business records.
- Built strong foundations in business administration, systems coordination, and cross-functional operational support.
Retail Leadership Progression
AllSaints
01.2015 - 01.2019
- Stylist → Floor Manager → Assistant Store Manager
- Progressed internally through three positions reflecting strong performance, leadership capability, and growing operational responsibility.
- Managed day-to-day store operations, team leadership, scheduling, customer experience, and commercial performance within a fast-paced flagship retail environment.
- Supported sales performance, KPI management, inventory control, visual merchandising, and wider operational planning.
- Developed strong early leadership skills in team management, customer relations, problem solving, and commercial awareness.
Education
BA (Hons) - Fashion Design
Accademia di Belle Arti
Naples, Italy 01.2009 - 01.2012
Diploma - Fashion Design
Vocational School of Clothes and Tailoring
BulgariaSkills
- Business operations and process improvement
- Operational excellence and compliance
- Business transformation and strategic planning
- Team leadership and stakeholder management
- Financial management and people operations
- Digital implementation and continuous improvement
Certification
- Health & Safety
- Food Safety Level 2
- First Aid
- Enhanced DBS
- Safeguarding
LANGUAGES
English
Bulgarian
Italian
REFERENCES
Available upon request.
Accomplishments
Founder – T & A Story House
Independently created and launched a children’s book brand, successfully publishing Little Light Inside while designing the full business concept, branding strategy, marketing materials, customer journey, digital products, and supporting online presence.
Business Development & Brand Creation
Built an independent creative project from concept to launch, managing product development, brand identity, website creation, social media strategy, customer engagement, and digital sales channels.
Independent Business Consultancy Development
Currently developing a consultancy project focused on helping small businesses improve operational structure, customer experience, internal systems, branding, social media strategy, and overall business performance through practical business improvement solutions.
Systems & Process Improvement Expertise
Recognised throughout my career for naturally identifying operational inefficiencies, building stronger systems, improving workflows, and creating practical solutions that improve long-term business performance and scalability.
Timeline
Operations Manager & Marketing Coordinator
JPL Catering Ltd.
09.2022 - 07.2026
Office Assistant
JPL Catering Ltd.
12.2021 - 09.2022
Office Administrator
COS
02.2019 - 12.2021
Retail Leadership Progression
AllSaints
01.2015 - 01.2019
BA (Hons) - Fashion Design
Accademia di Belle Arti
01.2009 - 01.2012
Diploma - Fashion Design
Vocational School of Clothes and Tailoring