Tanya Thomson
Cleethor
Summary
Dedicated professional with a strong foundation in integrity and ethics, time-management, and adherence to safety regulations. Proven expertise in professional training delivery, performance monitoring, and critical evaluation. Skilled in event planning, self-motivation, and emotional intelligence. Committed to fostering a safe and efficient work environment while continuously seeking opportunities for professional growth.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
General manager
Stonegate Pub Company
Grimsby, Lincolnshire
2004.02 - Current
- Improved staff retention with robust HR policies and procedures.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Allocated resources to teams and projects based on need, performance and availability.
- Recruited and managed senior staff with focus on delivering clear results.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Monitored operations to assess and highlight results.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Implemented rigorous financial controls, improving overall profitability.
- Set strategic plans to govern functioning of [Type] operations.
- Established budgets based on historical, current and forecasted business data.
- Delivered results under pressure to meet tight deadlines.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Directed day-to-day work of 25+ employees and motivated teams to exceed objectives.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Kept appropriate stock levels to match expected demand.
- Replenished stock and processed deliveries to maximise product availability.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Processed invoices and payment runs with complete accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
Manager
Mitchells & Butlers
united kingdom, united kingdom
2000.01 - 2014.02
- Implemented cost reduction measures, reduced overhead expenses.
- Supervised project timelines for timely completion.
- Secured new business opportunities with successful networking events.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
Bachelor of Arts - business and tourism
Grimsby University
grimsby 2011.09 - 2014.09
level 4 - H&Safety
nebosh
grimsby 2023.06 - 2024.02
Level 4 - food safety
Nebosh
Grimsby, North East Lincolnshire 2024.01 - 2024.12
Skills
- Integrity and ethics
- Time-management
- Safety regulations adherence
- Professional training delivery
- Performance monitoring
- Critical evaluation
- Event planning
- Self-motivation
- Emotional intelligence
Affiliations
- Reading
- Music
Accomplishments
Manager of the Year received twice
Customer service awards
Area Charity champion
Timeline
Level 4 - food safety
Nebosh
2024.01 - 2024.12
level 4 - H&Safety
nebosh
2023.06 - 2024.02
Bachelor of Arts - business and tourism
Grimsby University
2011.09 - 2014.09
General manager
Stonegate Pub Company
2004.02 - Current
Manager
Mitchells & Butlers
2000.01 - 2014.02