Tanya Skelding
Whitwell,Derbysh
Summary
A highly skilled professional with expertise in sales coordination, leadership, and communication skills. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Proven track record in upselling and driving business growth. Committed to leveraging these strengths to achieve organisational success and career advancement.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Inside Sales Coordinator
AMG Aluminum Ltd
Rotherham
04.2024 - 04.2025
- A promotion from my previous role, to line manager with additional duties including: Key Account management - developing and maintaining relationships with key clients, contributing to customer retention and satisfaction
- Overseeing the export of materials from our UK plant to Europe, Asia, North & South America, and the rest of the world
- Carrying out regular Teams calls with AMG Group’s other production facilities in Brazil, China and North America and Key clients in order to stay up to date with all business progression
- Managing 3 x administration assistants, overseeing and auditing their work, delegation, carrying out their performance reviews and training
- Preparing reports on sales performance, campaign outcomes, and market insights to present to senior management every Monday
- Attending promotional events, trade shows and conferences, creating and maintaining business connections, and post-event follow-up
- I continually participate in Employee Resource Group (ERG) events, covering such subjects as: Leadership, Mentorship & Development; Writing an Impactful Performance Appraisal; Dealing With Bullying & Harassment; Managers’ Guide to Handling Difficult Conversations; Servant Leadership; Embracing Diversity and more…
Sales & Marketing Coordinator
AMG Aluminum Ltd
Rotherham
01.2024 - 04.2024
- Working in the commercial department to support the execution of Aluminium grain refiner, alloying additives and hardener sales, and marketing strategies to drive business growth and achieve revenue targets
- Duties included: All as per the below Customer & Product Coordinator role in AMG Chrome with additional marketing duties such as assisting in the creation and implementation of marketing campaigns, including social media, and digital advertising
- Assisted in content creation for website, social media, and promotional materials to enhance brand awareness and lead generation
- Managing merchanted sales from AMG Brazil, AMG China and AMG North America
Customer & Product Coordinator
AMG Chrome Ltd
Rotherham
01.2022 - 01.2024
- Working in the sales department to support the sale of metallurgical products
- Duties included: communicating with customers, working alongside other departments within the business to include scheduling and shipping to ensure the timely production and delivery of customer orders
- Use of Microsoft Word, Outlook and Excel
- Using in-house system PALS to produce offers and sales contracts for customers
- Attending daily meetings with my manager to offer regular updates on the progress of the order book and arrange any required adjustments
- Undertaking training, managing customer accounts, handling and resolving complaints including producing credit notes
Sales Administrator
Palram Europe
Doncaster
06.2018 - 12.2021
- Sales administration role to support the production and delivery of polycarbonate products
- Duties included: communicating effectively with customers and other departments within the company such as the external sales/marketing team, production planning and shipping departments; in order to produce and deliver purchases to customer requirements
- Use of Microsoft Word, Outlook and Excel
- Using in-house system SAP to raise quotes, orders, and invoices for customers
- Producing and maintaining shipping documents such as packing lists and EUR1s
- Arranging and attending on-site and off-site meetings
- Undertaking training, managing customer accounts, handling and resolving complaints, delivery planning
- Managing outstanding order book and forward planning
Sales Administrator
Cepac Ltd
Rotherham
03.2015 - 12.2017
- Sales administration role to support the design, production, and delivery of cardboard boxes on an OTIF basis
- Duties included: maintaining effective relationships with customers and effective stakeholder management within the business to include liaison with graphic designers, production planners, accounting, and shipping departments to meet customer’s specific order requirements
- Working in conjunction with the regional marketing team
- Adhering to strict company procedures and ways of working; using Microsoft Word, Outlook and Excel
- Using in-house system KIWI to produce and maintain orders and enquiries
- Keeping on top of filing for audit purposes
- Arranging and attending meetings, including customer visits and undertaking necessary and voluntary additional training
- Invoicing customers, managing customer accounts including regularly updating customer specific account notes
- Raising quotes, placing orders, handling and resolving complaints, load planning including up-selling where necessary to optimise vehicle efficiency
Administration Assistant
Hume & Co Estates Ltd
Rotherham
10.2009 - 03.2015
- General administration role for a property letting company
- Duties included: taking rent payments (cash handling or via bank statements), producing receipts, updating rent books
- Dealing with complaints/queries, organising repairs, liaising with landlords, tenants, and workmen
- Answering queries, producing professional letters and e-mails, preparing legal documents (tenancy agreements etc)
- Arranging viewings, producing inventories, advertising properties via website and newspaper
Bar Supervisor & Keyholder
The Woodman
Rotherham
09.2007 - 10.2009
- Supervisory role overseeing a team of approx
- 7 team members
- Duties included: Serving food and drink, dealing with, and resolving customer complaints / queries and bookings, supervising other members of staff, cashing up, submitting employee working hours via SAGE, distributing stock, overseeing deliveries, cellar management, general cleaning
Catering Assistant
Oasis Gym
Rotherham
08.2007 - 10.2007
Kitchen Assistant
Harry Ramsdens
Meadowhall
05.2007 - 07.2007
Bar Staff
The Cavalier Public House
07.2006 - 05.2007
Kitchen Assistant
Garden Room Restaurant
05.2006 - 07.2006
Education
GCSEs -
Maltby Comprehensive School
Rotherham 09.1999 - 07.2004
A-Levels -
Maltby Comprehensive School Sixth Form
Rotherham 09.2004 - 07.2006
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Social media marketing
- Upselling
Certification
- Full, clean driving license
- Fire Warden
- First Aider
- Communication - Level 3
- Application of number - Level 2
- IT - Level 1
- Working with others - Level 2
- NVQ Level 1 - Horse care - Northern Racing College
- Keyholder Certificates in - Health and Hygiene, Disability Discrimination, Licensing Laws, Food Hygiene
- Fire awareness and Fire Warden Training
References
References available upon request.
Timeline
Inside Sales Coordinator
AMG Aluminum Ltd
04.2024 - 04.2025
Sales & Marketing Coordinator
AMG Aluminum Ltd
01.2024 - 04.2024
Customer & Product Coordinator
AMG Chrome Ltd
01.2022 - 01.2024
Sales Administrator
Palram Europe
06.2018 - 12.2021
Sales Administrator
Cepac Ltd
03.2015 - 12.2017
Administration Assistant
Hume & Co Estates Ltd
10.2009 - 03.2015
Bar Supervisor & Keyholder
The Woodman
09.2007 - 10.2009
Catering Assistant
Oasis Gym
08.2007 - 10.2007
Kitchen Assistant
Harry Ramsdens
05.2007 - 07.2007
Bar Staff
The Cavalier Public House
07.2006 - 05.2007
Kitchen Assistant
Garden Room Restaurant
05.2006 - 07.2006
A-Levels -
Maltby Comprehensive School Sixth Form
09.2004 - 07.2006
GCSEs -
Maltby Comprehensive School
09.1999 - 07.2004
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