TANYA SHARMA
Glasgow
Summary
- High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Skilled in networking with industry professionals to build lead pipeline and increase client base.
- Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Instore Associate
Domino’s Pizza
02.2022 - Current
- Provided excellent customer service by greeting customers, answering questions, resolving complaints, and offering solutions to their problems
- Demonstrated strong communication skills by listening attentively, speaking clearly, and using appropriate language and tone
- Maintained a positive attitude and remained calm under pressure, even in challenging situations
- Utilized the company's customer service policies to ensure consistent and effective service to all customers
- Utilized computer software and databases to retrieve and store customer information, process orders, and track customer interactions
- Collaborated with team members and other departments to ensure the timely resolution of customer issues and inquiries
- Maintained knowledge of company products, services, and policies to provide accurate information to customers
- Upsold products and services to customers when appropriate, and recommended additional purchases based on their needs and preferences.
Business Development Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LMT, UberEats
09.2020 - 12.2021
- Ability to systematically resolve any technical issue and analyze the issue for a complete resolution
- Maintained current knowledge of evolving changes in marketplace.
- Networked among local business and community organizations to develop leads and generate business.
- Exceeded target individual average revenue goals year over year.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Used SalesForce to handle current portfolio and prospective leads.
Education
Master of Science - Business and Management
University of Strathclyde
Glasgow03.2023
Bachelor of Science - Computer Applications
Comm IT Career Academy, Indraprastha University
Delhi, India06.2020
Skills
- Marketing Support
- Market Development
- Customer Relationship Management
- Product Knowledge
- New Business Identification
- Client Correspondence
- Market Research
- Continuous Professional Improvement
- Sales
- TECHNICAL SKILLS
- C and C Software's Good Knowledge of Ms Word Ms PowerPoint Ms Excel Google Spreadsheets Customer
- Support Persuasive Speaking Skills Creativity and Resourcefulness
Accomplishments
- Project Name: Python Coding on Singh’s Restaurant
- Team Member: Team of 2 members
- Our Main objective was to design a working panel including all the information of the customer, employer, and restaurantin one place
- Project was all about the employer details, customer details, and restaurant food menu with prices
- Everyone was assigned different tasks and market research projects.
Certification
- Cisco Networking, Aptron
- Python programming Language Training
- Machine Learning using Python Training, Tech Explica
Languages
Hindi, English
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Instore Associate
Domino’s Pizza
02.2022 - Current
Business Development Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LMT, UberEats
09.2020 - 12.2021
Master of Science - Business and Management
University of Strathclyde
Bachelor of Science - Computer Applications
Comm IT Career Academy, Indraprastha University
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