Tanya Turcu
Ryde
Summary
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements. Kitchen Assistant supporting culinary and service teams for 10 + years. Effective and efficient in dishwashing, sanitation, customer service and cleanliness. High-quality communication skills, providing articulate instruction and working collectively. Dependable ready to assist with diverse kitchen tasks. Skilled in following directions to handle supplies, ingredients and cleaning work. Manages time well and flexes easily between different requirements to meet demand. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
Work history
Customer service representative
Mellish’s Post office
Ryde, Hampshire
08.2024 - 03.2025
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Performed administrative duties contributing towards smooth store operations.
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Customer assistant
Morrisons
Lake, Hampshire
04.2021 - 06.2022
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Customer service representative
Tesco
Ryde , Hampshire
06.2009 - 05.2020
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Skills
- Customer Service
- Product knowledge
- Food preparation
- Stock management
- Quality Control
- Temperature checking
- Just In Time stock control
- Food Hygiene
- Chef support
- Fridge and freezer maintenance
- Menu planning
- Kitchen station cleanliness
- Food storage protocol
- Safe food handling
- Food storage safety
- Chemical handling
- Food safety and rotation
- Food safety
- Waste management
- Pest control
- Food storage
Timeline
Customer service representative
Mellish’s Post office
08.2024 - 03.2025
Customer assistant
Morrisons
04.2021 - 06.2022
Customer service representative
Tesco
06.2009 - 05.2020
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