Tanya Middleton
Oxford,OXFORDSHIRE
Summary
Client-Focused Receptionist experienced in building strong relationships through clear communication and a professional presence. Delivered positive service experiences that fostered trust, while managing diary bookings, email correspondence, and document handling with precision. Supported efficient office operations by maintaining organised records and prioritising tasks, contributing to a welcoming environment and effective colleague and client interactions.
Overview
8
8
Languages
1
1
Certification
36
36
years of professional experience
Work History
Nail Technician & Beauty Therapist
Amethyst Nails and Beauty
03.2015 - Current
- Organised and promoted business parties, enhancing networking opportunities and significantly boosting my confidence in customer service while addressing groups of approximately 20 people.
- Provided one-on-one consultations with clients, developing personalised treatment plans tailored to their specific needs.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Responded promptly to customer email and phone communications.
- Worked on all microsoft packages to promote my business.
Admin Support Worker
Health Visitors
03.2014 - 02.2015
- Coordinated scheduling and booking of appointments for newborn and 2-year checks, ensuring seamless service for 5 health visitors.
- Solely ran the office on my own, covering all the administration, using all microsoft packages, minutes of meetings, file management and transformed the smooth running of the department.
Nail Technician & Beauty Therapist
Amethyst Nails and Beauty
03.2003 - 02.2014
- Promoted business parties, presenting to groups of about 20, enhancing confidence in customer service.
- Provided 1-1 treatments for clients, ensuring personalised service and satisfaction.
- Prepared and sterilised tools before each use, following strict sanitation protocols.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Responded promptly to customer email and phone communications.
- worked on all microsoft packages to promote my business.
Data Input/Admin
Harcourt Education
04.2001 - 02.2003
- Processed orders with AS400 for schools and managed office tasks, ensuring accurate and timely fulfilment.
- Resolved complaints through clear communication and effective problem-solving, maintaining customer satisfaction.
- Collaborated with team members to meet project targets and enhance workflow.
- Achieved service time and quality targets.
Childminding
own business
01.1994 - 08.1999
- Cared for children 0-7 years, developed weekly activity charts to engage children in age-appropriate activities, including toddler groups, walks in parks, art projects, cooking, singing, and reading.
- Monitored behaviour continuously to ensure children felt happy, safe, and secure.
- Coordinated daily schedules, including transportation and meal times for children. including drop-offs, pick-ups, nap times, and meal times efficiently.
- Kept house clean during childminding activities by clearing mess after activities, maintaining excellent client satisfaction.
Receptionist/Secretary
JRH (NHS)
12.1990 - 12.1993
- Oversaw reception desk operations for payroll and finance, ensuring efficient support for NHS staff.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Used Microsoft Office to track information, update records and write correspondence.
Education
St Augustine's Upper School
Oxford01-1990
St Gregory's School
Oxford01-1986
St Aloysius Primary School
Oxford01-1982
Skills
- Appointment scheduling
- Customer service expertise
- Customer relationship
- Office administration
- Reception duties
- Organisational efficiency
- Organisational expertise
- Multitasking
- Data entry
- Microsoft Office
- Word processing
- Email correspondence
- Meeting arrangements
- Planning strategies
- People Management
- Effective listening
- Interpersonal expertise
- Professional telephone manner
Certification
RSA Level II Typing: Pass 1995 Abingdon College
Excel & Word 2007: Sept 08-Dec 08
NVQ Level II Childcare: Pass 1995 Abingdon College
C & G Caring for Children 0-7 Pass 1995 Abingdon College.
St John Ambulance First Aid August 2023.
Nailtique's Manicure & Pedicure Pass Witney College
Bio Sculpture Gel Nails Pass
Eyebrow Shaping Pass Witney College
Waxing Pass Witney College
Educational Qualifications, GCSE
English: C
English Literature: C
Maths: C
French: C
Art: C
RE: E
Typing: Pass
Word Processing: Pass
Referees:
- Debbie, Cowlishaw, Debbie.cowlishaw@yahoo.ca, 07502 982753, Present Client, 5 Miller Close, Upper Heyford, Oxfordshire, OX25 5AQ
- Rowena, Johnston, rojohno69@gmail.com, 07877 810408, Present Client, 35 Heritage Close, Wallingford, Oxon, OX10 9LZ
Interests
- Walking
- Swimming
- Art
- Socializing
- Music
- Movies
Timeline
Nail Technician & Beauty Therapist
Amethyst Nails and Beauty
03.2015 - Current
Admin Support Worker
Health Visitors
03.2014 - 02.2015
Nail Technician & Beauty Therapist
Amethyst Nails and Beauty
03.2003 - 02.2014
Data Input/Admin
Harcourt Education
04.2001 - 02.2003
Childminding
own business
01.1994 - 08.1999
Receptionist/Secretary
JRH (NHS)
12.1990 - 12.1993
St Augustine's Upper School
St Gregory's School
St Aloysius Primary School