Tanya Kositzky
Derby,England
Summary
Driven professional with focus on retail management and customer satisfaction. Skilled in team leadership and operational efficiency to enhance store performance. Committed to delivering exceptional customer service and achieving sales targets through strategic planning and staff development.
Overview
21
21
years of professional experience
Work history
Retail department manager
H&M
Derby, Derbyshire
2017.03 - Current
- Delivered exemplary customer service, enhanced company reputation.
- Collaborated with other department managers, fostered teamwork environment.
- Achieved better sales results with targeted promotional strategies.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced service standards to maintain establishment reputation for excellence.
- Enforced compliance with legal, safety and health guidelines to reduce team risk.
- Stayed up-to-date with industry market trends, understanding forthcoming customer initiatives and monitoring competitor activity.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
- Set team KPIs to meet section and store sales targets.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
Sales advisor
H&M
Derby, Derbyshire
2007.08 - 2017.03
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
- Collaborated with the marketing team for successful product launches.
- Assisted in stock taking for accurate inventory management.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Worked extended hours during holiday season managing high customer footfall.
- Boosted brand reputation with demonstration of product knowledge.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Customer sales assistant
J.S Sainsbury’s
Derby, Derbyshire
2005.02 - 2005.07
- Organised marketing materials, promoting new products and discounts.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
- Delivered professional representation of brand during interactions with customers.
- Prioritised tasks effectively in fast-paced retail settings.
- Enhanced customer engagement by offering product knowledge and advice.
Education
Bachelor of Arts - Travel and Tourism Management
University of Derby
Derby07.2009
Skills
- Hiring and onboarding
- KPI management
- Retail management
- Staff scheduling
- Staff rota creation
- Product knowledgeability
- Training and Development
- Revenue growth strategies
Timeline
Retail department manager
H&M
2017.03 - Current
Sales advisor
H&M
2007.08 - 2017.03
Customer sales assistant
J.S Sainsbury’s
2005.02 - 2005.07
Bachelor of Arts - Travel and Tourism Management
University of Derby