Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Tanya James

Ruislip,Not Specified

Summary

An analytical problem-solver with talents for leading and motivating, as well as excellent customer relation and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to the consistent delivery of processes, policies & monitoring to enhance employee engagement and boost staff performance.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

Security Officer

Heathrow Airport Ltd
Heathrow, Hillingdon
10.2022 - Current
  • Maintain the safety of staff and customers at the terminal
  • Ensure access compliance to the restricted areas of the airport
  • Provide excellent customer service to ensure a positive terminal experience for all
  • Efficient and compliant in all roles throughout security; including body search, loading, access control
  • Reported suspicious activities and persons to appropriate authority ensuring efficient incident management.

Training Coordination Manager

British Airways PLC
Heathrow, Hillingdon
08.2016 - 10.2018
  • Managed a team to provide exceptional operational training resourcing
  • Managed compliance standards in Regulatory and Corporate training requirements
  • Implemented the Learning management system to provide e- training records for 6000+ staff
  • Collaborated with internal and external stakeholders to maintain high standards of training programs
  • Managed change projects within the training remit of Heathrow Operations
  • Solved resourcing issues using creative methods and initiative
  • Monitored trends and provided weekly reports to all major stakeholders
  • Consistently met company and department objectives within budget and time constraints.

Absence Executive

British Airways PLC
Heathrow, Hillingdon
02.2012 - 08.2016
  • Provided support to the Operations absence management team
  • Managed consistency across the absence process being the first point of call for managers on policy.
  • Maintained and updated the absence databases for the department
  • Undertook project work
  • Managed the patterned absence monitoring
  • Solved problems for colleagues and key stakeholders using initiative
  • Provided monthly reports to management, made recommendations and monitored trends weekly

Customer Service Agent

British Airways PLC
Heathrow, Hillingdon
04.2008 - 02.2012
  • Checked in passengers and checked documentation
  • Maintained confidentiality of passengers
  • Assisted in the arrival and departure of aircraft
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Managed queues and assisted customers with way finding
  • Hosted lounge entry points and customer service desks
  • Supporting colleagues in the mentor programme
  • Maintaining good relationships with colleagues from partner airlines and stake holders

Education

GCSEs -

VYNERS SCHOOL
Ickenham, Hillingdon
09.1985 - 09.1990

HNC - Business and Finance

UXBRIDGE COLLEGE
Uxbridge, Hillingdon
09.1990 - 09.1992

NEBOSH General Certificate - Health and Safety

Sheilds Training
11.2022 -

Skills

  • Absence Policy Management
  • Performance development planning
  • Performance management
  • Regulatory compliance
  • Excel proficiency
  • File and records management

Timeline

NEBOSH General Certificate - Health and Safety

Sheilds Training
11.2022 -

Security Officer

Heathrow Airport Ltd
10.2022 - Current

Training Coordination Manager

British Airways PLC
08.2016 - 10.2018

Absence Executive

British Airways PLC
02.2012 - 08.2016

Customer Service Agent

British Airways PLC
04.2008 - 02.2012

HNC - Business and Finance

UXBRIDGE COLLEGE
09.1990 - 09.1992

GCSEs -

VYNERS SCHOOL
09.1985 - 09.1990

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Tanya James