Summary
Overview
Work History
Education
Skills
Gaps in employment
Timeline
Generic

Tanya Harding

Customer service representee
Manchester

Summary

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

Overview

18
18
years of professional experience
7
7
years of post-secondary education

Work History

Live chat customer service representative

Co-op Insurance/Marker study
Manchester
04.2016 - 01.2022
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Recorded information about inquiries and complaints within internal database.
  • Making changes on customers polices including change of vehicle, drivers, address and property details. Making sure these are accurate on the policy.
  • Flowing DPA guidelines.
  • Taking customers card details to process their payments with accuracy.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention. always making sure our customers has the correct product information to make an informed decision.
  • Streamlined processes through efficient record keeping. Always leaving full notes on a customers record for the next advisor.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Handled email and mailed correspondence.
  • Listened actively to offer accurate information and best solution to their needs.

Customer service representative

N Brown group
Manchester
07.2008 - 01.2011
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • correctly imputed customers ordered through their account.
  • explained our credit and buy now pay later products to make sure customers were making the correct financial decision for them.
  • accurately taking payments over the phone with accuracy.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Handled high volume calls to address customer inquiries and concerns.
  • Consistently arrived at work on time and ready to start immediately.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • upsold customers products based on their shopping needs.
  • remained complaint on my calls.
  • Handled customers complaints.
  • showed customer empathy when it came to missed payments on their accounts due to fanatical difficulties making sure we did the best for our customer's with the correct payment plan.

Bartender waiter

fairways Lodge
Manchester
06.2007 - 05.2009
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Assisted in stock control, reducing waste and ensuring availability of supplies.
  • Responded promptly to customer inquiries, improving overall satisfaction rate.
  • Delivered exceptional customer service, resulting in repeat business.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Built rapport with patrons for improved customer experience.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Kept customers satisfied with timely service delivery.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Completed end-of-day cleanup to reset bar for next day.
  • Input orders into register, calculated bills and collected payments.

Conference and banqueting team member

Fairways Lodge
Manchester
06.2004 - 07.2007
  • Set up venues for successful events by arranging tables, chairs and decorations.
  • Maintained cleanliness of conference rooms before, during and after events resulting in a hygienic environment.
  • Coordinated with event planners for accurate understanding of client requirements, leading to successful execution of functions.
  • Assisted in event planning to ensure smooth operations on the day of function.
  • Followed strict hygiene standards whilst preparing banquet spaces, contributing to health and safety compliance.
  • Provided courteous service to all guests enhancing their event experience.
  • Collaborated effectively with kitchen staff for timely delivery of meals at banquets.
  • Adhered to punctuality and professional dress code always showing respect towards company image.
  • Promoted positive work environment through respectful communication with colleagues supporting overall team morale.
  • Handled queries, complaints with utmost professionalism thus ensuring customer satisfaction.
  • Served food and drinks to guests, providing an exceptional dining experience.
  • Ensured satisfactory guest experience by attending to their needs promptly and professionally.
  • Prepared tables for guests and reset tables between customers.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Education

NVQ Level 2 - Hair and Beauty

Bury Collage
Manchseter
09.2005 - 07.2007

GCSEs - Secondary School

Prestwich High School
Manchester
09.2000 - 07.2005

Skills

Product knowledge

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Gaps in employment

I have two gaps in my employment history. 2011-2016 and 2022 until Present day. These gaps are due to me having my children and being a full time mother. I am now looking for a long term career. 

Timeline

Live chat customer service representative

Co-op Insurance/Marker study
04.2016 - 01.2022

Customer service representative

N Brown group
07.2008 - 01.2011

Bartender waiter

fairways Lodge
06.2007 - 05.2009

NVQ Level 2 - Hair and Beauty

Bury Collage
09.2005 - 07.2007

Conference and banqueting team member

Fairways Lodge
06.2004 - 07.2007

GCSEs - Secondary School

Prestwich High School
09.2000 - 07.2005

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Tanya HardingCustomer service representee