Tanya Gupta
Southend-on-Sea
Summary
Accomplished professional with expertise in healthcare and pharmaceutical marketing, adept at enhancing patient experience and customer service. Proven track record in market research and business development, driving sales strategy and revenue growth. Skilled in complaint handling, process improvement, project management, and stakeholder engagement. Committed to leveraging skills to foster innovation and efficiency within the healthcare sector.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
Work history
Patient Experience Coordinator
Doctor Care Anywhere
London
2023.02 - 2025.02
- Speak to patients via outbound and inbound calls, assisting with queries and concerns
- Process patient information efficiently within set timeframes
- Manage patient and provider communications, ensuring a high standard of customer service
- Analyse patient complaints and trends to improve service quality
- Safeguard patient confidentiality and ensure adherence to regulatory policies
Marketing Executive
Koodoo.eu
London
2020.04 - 2021.01
- Company Overview: Healthcare Marketing Consultancy
- Conducted market research for Baxter's renal care app launch
- Developed and presented marketing strategies across 10 European countries
- Created marketing materials, clinical summaries, and training programs
- Managed project timelines and collaborated with senior stakeholders
- Healthcare Marketing Consultancy
- Major Client – Baxter Healthcare UK
Dental Trainee Nurse & Receptionist
WhiteStar Dental Care
London
2018.04 - 2019.09
- Managed front-desk operations and assisted in patient care
- Provided training to new staff and contributed to clinic growth strategies
Medical Coder & Biller
Omega Healthcare
India
2017.05 - 2017.09
- Assigned appropriate medical codes and ensured accurate billing
- Collaborated with management to enhance operational efficiency
Area Business Manager
Aurelia Biologicals, Samarth Life Sciences, Fresenius-Kabi Oncology
India
2013.04 - 2017.04
- Led sales and business development strategies to achieve revenue targets
- Conducted competitor analysis to identify market gaps and opportunities
- Provided training and mentorship to new sales representatives
- Developed and executed customer acquisition and retention strategies
Patient Care Advisor
Indegene Life System Ltd
India
2012.09 - 2013.04
- Conducted pre- and post-consultation patient follow-ups
- Assisted in patient enrolment for oncology post-marketing studies
- Compiled and reported Serious Adverse Events (SAE) data
Education
Master of Business Administration -
London Metropolitan University
Bachelor of Pharmacy - undefined
Saroj Institute of Technology and Management
Skills
- Healthcare & Pharmaceutical Marketing
- Patient Experience & Customer Service
- Market Research & Business Development
- Sales Strategy & Revenue Growth
- Complaint Handling & Process Improvement
- Project Management & Stakeholder Engagement
Custom
"Working Together" Award, India, 11/15, Recognized for leading cancer awareness programs and fundraising events. Organized a "Beat Cancer Musical Night", raising £3,000.
Timeline
Patient Experience Coordinator
Doctor Care Anywhere
2023.02 - 2025.02
Marketing Executive
Koodoo.eu
2020.04 - 2021.01
Dental Trainee Nurse & Receptionist
WhiteStar Dental Care
2018.04 - 2019.09
Medical Coder & Biller
Omega Healthcare
2017.05 - 2017.09
Area Business Manager
Aurelia Biologicals, Samarth Life Sciences, Fresenius-Kabi Oncology
2013.04 - 2017.04
Patient Care Advisor
Indegene Life System Ltd
2012.09 - 2013.04
Bachelor of Pharmacy - undefined
Saroj Institute of Technology and Management
Master of Business Administration -
London Metropolitan University