Tanya Groves
Dental receptionist
Summary
Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Language
Work History
Dental Receptionist
Medway Dental Care
Chatham, KENT
06.2015 - Current
- Front of practice, open and close practice.
- Amend documents on Icomply. Keep it updated.
- Patients accounts, with refunds if needed,
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Assistant Manager
Michele's diner
Maidstone, KENT
09.2013 - 06.2015
- Key holder to open and close when needed.
- Accounts, wages and banking.
- Stock taking.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Monitored food temperatures to comply with safety regulations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Playground Supervisor
medway council
Chatham, KENT
09.2007 - 07.2012
- Escorting children to and from different classes, keeping them safe and controlled
- Inventoried playground and activity supplies to inform recreation office of needed medical, arts and crafts and sports items.
- Picked up supplies from storage facilities for special events.
- Visited playground sites to check on program status and address any concerns.
- Prepared comprehensive schedules of activities and maintained daily records of number of participants, incidents and activities.
- Oversaw children on playground to monitor safety and suitability of activities.
- Inspected equipment on playground to report any safety concerns.
- Administered basic first aid to treat injuries or illnesses.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
Education
NVQ Level 2 - Business studies
christchurch secondary school
Chatham, KENSkills
Understanding of confidentiality laws
Excellent multitasking capability
Problem-Solving
Teamwork and Collaboration
First Aid/CPR
PPE Compliance
Organization and Time Management
Flexible and Adaptable
Excellent Communication
Active Listening
Hobbies
I love spending quality time with my family and friends, I love going to the theatre, and socialising, also to play bingo occasionally. I love to clean i find it very therapeutic (OCD)
Timeline
Dental Receptionist
Medway Dental Care
06.2015 - Current
Assistant Manager
Michele's diner
09.2013 - 06.2015
Playground Supervisor
medway council
09.2007 - 07.2012
NVQ Level 2 - Business studies
christchurch secondary school