Tanya Gearing
Northfleet,Kent
Summary
Highly skilled professional with extensive expertise in Microsoft Word and Excel, risk assessment, and people management. Demonstrates exceptional abilities in effective communication, customer service excellence, and computer literacy. Proficient in ordering office supplies, shorthand writing, payment processing, welcoming and directing visitors, word processing, and invoicing. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.
Experienced with administrative work. Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation.
Overview
26
26
years of professional experience
Work History
Administrator/Receptionist
Bupa Care Home
Sidcup, Bexley
11.2023 - 01.2025
- Address questions and escalated issues and complaints to management.
- Manage over 50 Internal calls per day
- Schedule and confirm appointments for entire management team.
- Increase operation efficiency by liaising with internal teams across multiple departments.
- Support staff with administrative needs for photocopying, faxing and filing.
- Manage invoicing and payments for contractors, vendors and suppliers through their Internal process.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
- Direct high-volume inbound and outbound calls by using switchboard with precision.
- Manage office supplies inventory to avoid shortage or wastage of resources.
- Handle incoming calls for staff, answering questions, directing calls and documenting messages.
- Interact with customers professionally by phone, email and in-person to deliver accurate service information.
- Handle incoming post, ensuring timely distribution to relevant parties.
- Kept adequate office supplies on hand to support staff and business requirements.
- Manage external queries, engaging with clients face-to-face, by phone and through email.
- Update data and records with high accuracy and excellent system navigation.
- Examine, scanned and input documents in software system.
- Represent front of house services, maintaining polished, professional appearance to uphold company image.
- Prioritise tasks for improved productivity in an fast-paced environment.
- Review documents for staff to proofread for errors, correct formatting and verify factual information.
- Manage office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Assist with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Provide administrative support to team members which resulted in seamless operations.
- Wrote professional letters, emails and memoranda for business communication.
- Arrange filing systems for easy use and retrieval by personnel.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Assist in recruitment process, improving efficiency in hiring new staff members.
- Deliver exceptional customer service by proactively listening to concerns and answering questions.
Project Support Administrator
Baily Garner
08.2021 - 04.2023
- Company Overview: Baily Garner is a modern Multi-Disciplinary Consultancy with collaborative innovation
- Our skilled interdisciplinary team offers a comprehensive range of construction consultancy services across a wide range of sectors: housing, education, health, care, blue light, commercial, and regeneration and mixed use
- Administrative tasks related to the project in accordance with the practice Procedures and Document notes, templates including copy of Audio Typing
- Power Point Presentations, Spreadsheets, Data Entry
- Managing Project Related Telephone calls, Emails, Post and Fax Traffic
- Assist with the Client of the organisation, Archive filing systems in accordance
- Working with the Project Team Administrator
- Collaboratively provide support and assistance to Project Team Administrator
- Baily Garner is a modern Multi-Disciplinary Consultancy with collaborative innovation
- Our skilled interdisciplinary team offers a comprehensive range of construction consultancy services across a wide range of sectors: housing, education, health, care, blue light, commercial, and regeneration and mixed use
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Permits coordinator/Administrator
FM Conway
Lambeth, UK
11.2015 - 08.2016
- Company Overview: FM Conway delivers the infrastructure services to support, develop and maintain the UK's vital transport networks, built environment and open spaces
- Uploading and interpreting Permits manually
- Looking after my own borough (Lambeth)
- Use of in house system (ICON and Bentley)
- Keeping the project team/client informed on regular basis of progress/development
- Participate in daily permit meetings
- FM Conway delivers the infrastructure services to support, develop and maintain the UK's vital transport networks, built environment and open spaces
Receptionist/Administrator
LPM Cleaning Ltd
05.2012 - 07.2012
- Company Overview: LPM Cleaning & support services are a part of a growing facilities services group, and a successful regional business
- Focal point of the Head Office front of house, meet and greet, and reception duties
- Assisting the National Administration Manager with administration tasks
- Coding all PO's and invoices where applicable with the relevant code
- Manage all other general office orders, including stationary and stock for the office
- Keeping a departmental spend and cost analysis log
- Dealing with telephone enquiries in a helpful and informed manner
- LPM Cleaning & support services are a part of a growing facilities services group, and a successful regional business
Hospitality Administrator
Square Group International
05.2011 - 02.2012
- Company Overview: Square International are Apple Hospitality Specialist Experts in providing solutions for hotels including IPTV, Digital Signage, Ipad-based digital concierge systems and automation products
- Square also deal specifically in using MACs
- Create Sales Orders, and Purchase Orders using Internal System
- Assisting Engineer/Team with Travel bookings
- Managing the diary, making sure it is up to date with staff holidays, appointments/bookings
- Liaise with the HR, and Accounts Departments regarding the delivery of Sales Orders
- Ensure monthly charges are raised, checked and invoiced
- Managing of loan equipment to clients
- Managing communication with Account Managers for 3rd party suppliers, samples, specific requests, training
- Square International are Apple Hospitality Specialist Experts in providing solutions for hotels including IPTV, Digital Signage, Ipad-based digital concierge systems and automation products
- Square also deal specifically in using MACs
Office Administrator
Morrison Utility Services
07.2009 - 10.2010
- Company Overview: Morrison Utility Services is a leading service provider within the Electricity, Gas, Tele-Communications and Water Sector
- General administration duties such as filling, photocopying, faxing, and answering the Phone
- Writing out Purchase Orders and faxing them to clients
- Maintaining attendance records and liaising with Project Manager
- Dealing with the hire of equipment
- Maintaining database spreadsheets for subcontract payments and materials that have been ordered/hired
- Morrison Utility Services is a leading service provider within the Electricity, Gas, Tele-Communications and Water Sector
Junior Project Administrator
Livis Limited
10.2008 - 01.2009
- Company Overview: Livis is a UK based Civil Engineering and Construction Specialist
- They have experience in Rail/other transport projects, Civil and Construction within large mechanical and electrical related projects, as well as projects within Government Buildings
- General administration duties, including answering the phone, and filing
- Work very closely with the Project Managers who are responsible for the running of the underground
- Processing the incoming/outgoing mail and entering them onto an Excel
- Livis is a UK based Civil Engineering and Construction Specialist
- They have experience in Rail/other transport projects, Civil and Construction within large mechanical and electrical related projects, as well as projects within Government Buildings
Document Controller
Mace Group
03.2008 - 08.2008
- Company Overview: Mace operates in 20 Countries and has a turnover in excess of £500m
- Highlights include being appointed to deliver the Shard London Bridge Project and Mace was one third of the delivery partner for the London 2012 Olympics
- Processing both design and vender documents in accordance to Corporate Project Procedures
- Accurately enter/update information on the electronic database system, and numbered project drawings/documents
- Mace operates in 20 Countries and has a turnover in excess of £500m
- Highlights include being appointed to deliver the Shard London Bridge Project and Mace was one third of the delivery partner for the London 2012 Olympics
Office Manager/Project Secretary
Bovis Lend Lease
03.2006 - 03.2008
- Company Overview: Bovis Lend Lease is one of the world’s leading Project Management and Construction Companies, using industry best practices when working with clients to create high quality, and sustainable property assets
- General Office duties
- Making sure all correspondence was typed up and up to date
- Processing incoming and outgoing mail, and answering all calls
- Taking down minutes and typing them up on to a database
- Also I had to make sure that the office was run smoothly
- Keeping record of staff holidays/sickness using spreadsheet, and liaising with HR department
- Bovis Lend Lease is one of the world’s leading Project Management and Construction Companies, using industry best practices when working with clients to create high quality, and sustainable property assets
Accounts Administrator
Hire Intelligence
02.2006 - 03.2006
- Company Overview: Hire Intelligence provide top brands of desktop and notebook computers, printers, monitors and whole range of IT peripherals
- Data entry in conjunction with the Sales Team, and Accounts Department
- Processing orders and maintaining customer contact to make sure payments were made
- Hire Intelligence provide top brands of desktop and notebook computers, printers, monitors and whole range of IT peripherals
Receptionist |Customer Service |Administration
London and Quadrant Housing Trust
03.2003 - 02.2006
- Company Overview: London and Quadrant is a Housing Association that works in the UK and provide housing for residents on council lists
- L&Q manage over 57,000 homes and although most are in the Greater London, L&Q also work all over the South East England
- First point of contact for tenants and contractors
- Liaising with courier companies and arranging transport to deliver work and product throughout the UK
- Whilst on reception I was involved in making a video for the Audit Commission which is based on Customer Services
- Preparing and disseminating agendas, minutes and action lists
- Drafting and typing correspondence, and preparing presentation materials using MS PowerPoint
- Audio Typing and Copy Typing (Typing speed is 40-45 wpm)
- Managing the administration of the office efficiently and effectively
- Processing incoming post, handling telephone calls, and photocopying
- Ordering and maintaining stationery and office suppliers
- Raising purchase orders and ensuring invoices are paid within the correct deadline
- Maintaining and updating budget reports, and organizing travel, accommodation, car hire for the Director of the Trust
- Calling up site agents of potential sites for Development
- Attended shadowing scheme with Development Manager, which included site visits, and meetings
- Assisting Project Team with specific duties in compliance with the Tenancy Services and Property Management
- Processing complaints and liaised with the relevant departments
- Provide additional support to the Director and his PA
- Maintaining staff records, ensuring that a sickness absence form was completed and sent to the HR Department
- Recording and reporting staff sickness, maintaining records of annual leave and providing quarterly reports
- London and Quadrant is a Housing Association that works in the UK and provide housing for residents on council lists
- L&Q manage over 57,000 homes and although most are in the Greater London, L&Q also work all over the South East England
Sales Assistant
Primark Stores Limited
01.1999 - 01.2003
- Liaising with customers
- Customer services assistant
- Dealing with refunds
- Cashier
- Helping with the deliveries that come in to the store
Education
GSCE - English, Maths, Science, Spanish, RE, History
Blackheath And Bluecoats School
London08.1998
Skills
- Microsoft Word and Excel
- Ordering office supplies
- Risk Assessment
- Shorthand writing
- Payment Processing
- People Management
- Effective communication
- Computer literacy
- Welcoming and directing visitors
- Customer service excellence
- Word processing
- Invoicing
Affiliations
- Love to take my dogs out for long walks.
- Listening to Music
- Fashion
Timeline
Administrator/Receptionist
Bupa Care Home
11.2023 - 01.2025
Project Support Administrator
Baily Garner
08.2021 - 04.2023
Permits coordinator/Administrator
FM Conway
11.2015 - 08.2016
Receptionist/Administrator
LPM Cleaning Ltd
05.2012 - 07.2012
Hospitality Administrator
Square Group International
05.2011 - 02.2012
Office Administrator
Morrison Utility Services
07.2009 - 10.2010
Junior Project Administrator
Livis Limited
10.2008 - 01.2009
Document Controller
Mace Group
03.2008 - 08.2008
Office Manager/Project Secretary
Bovis Lend Lease
03.2006 - 03.2008
Accounts Administrator
Hire Intelligence
02.2006 - 03.2006
Receptionist |Customer Service |Administration
London and Quadrant Housing Trust
03.2003 - 02.2006
Sales Assistant
Primark Stores Limited
01.1999 - 01.2003
GSCE - English, Maths, Science, Spanish, RE, History
Blackheath And Bluecoats School
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