- Spending time with family
- Reading Harlan Coben books
- holidays to our Villa in Choli Cyrus
- Walking my two Cockapoos
Tanya Downes
Camberley,Surrey
Summary
Versatile professional demonstrating strengths in relationship management and strategic planning across diverse roles. Adapts to changing demands through effective communication and problem-solving abilities. Committed to driving positive outcomes and community impact through inclusive programming and team development. Trustworthy Manager with 16 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Motivated care coordinator with 10 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
16
16
years of professional experience
Work History
Manager of Business Development and Sales
Deepcut Village Centre
Camberley, Surrey
11.2010 - Current
- Coordinate corporate training bookings and check programme readiness daily.
- Communicate clearly with residents and council officials to improve community experience.
- Manage budgets, apply for grants, and seek sponsorships to keep centre operating.
- Plan and deliver mission-led projects on time to strengthen participation.
- Apply cultural competence to create inclusive programming and a welcoming atmosphere.
- Record sales activities in detail and compare trends to spot underserved areas.
- Monitor sales performance metrics and apply corrective actions to hit targets.
- Analyse market trends and customer feedback to guide product development and positioning.
- Lead staff and volunteers with empathy, nurturing talent and morale.
- Build trust by organising outreach programmes and attending community events regularly.
- Remain calm during crises, solving issues during financial or community unrest.
- Meet health and safety regulations yearly, including Legionnaires and fire safety.
Care Coordinator
SureCare
Guildford , Surrey
03.2026 - 08.2026
- Coordinated care rota schedules for daily staff coverage and shifts.
- Promoted dignity, respect, and resident choice during everyday care moments.
- Built relationships with patients and families, offering emotional support and guidance.
Care Coordinator
AlinaHomecare
Chobham and Woking, Surrey
03.2024 - 03.2026
- Maintain accurate personal-data records under Alina policies and GDPR care standards.
- Produce weekly staff rotas to cover all care calls.
- Maintain confidentiality across care records, communications, and customer information.
- Support the manager across daily responsibilities and administrative tasks.
- Meet legislative duties and working requirements across care operations.
- Match care staff accurately to client needs and preferences.
- Handle office duties competently across administration and compliance tasks.
- Provide on-call availability and report accidents and incidents promptly.
- Contribute to business development through day-to-day office support.
- Liaise with other professionals on a need-to-know basis.
- Conduct interviewing, appraisals, supervisions, and staff meeting arrangements.
- Complete competency requirements and monitor staff compliance for clients and staff.
- Completing care calls when required.
- Ongoing training.
- Cold calling and leaflet dropping—business development.
- Maintained up-to-date knowledge of healthcare regulations and practices through continuous professional development.
- Promoted dignity, respect and choice for residents and confirmed daily opportunities for meaningful occupation and activity.
- Contributed to interdisciplinary team meetings to measure intervention effectiveness and propose recommendations for care plan adjustments.
- Met with clients and families to provide orientation, evaluation and education on treatments process, procedures and medications.
- Analysed patient feedback to identify areas of improvement in service delivery.
Education
NVQ Level 4 - Health and Social care
T2
Surrey2025
NVQ Level 2 - Awareness of mental health problems
TQUK
Surrey2020
NVQ Level 2 - Common heath conditions
NCFE
Surrey2015
Bachelor of Science - Science and management of exercise and health
Farnborough College of Technology
Farnborough2007
NVQ Level 3 - Sports massage therapist
Farnborough College of Technology
Farnborough2006
Foundation Degree in Science - Sports Science
Farnborough College of Technology
Farnborough2006
NVQ Level 1 - Information Technology
FCOT
Farnborough, Hampshire2001
NVQ Level 2 - Retail
Sainsburys
Woking1993
Skills
- Business development and strategic planning
- Relationship management
- Sales forecasting
- Budget management
- Performance tracking
- Community outreach
- Staff supervision
- Training coordination
- Compliance adherence
- Marketing strategy development
- Account management
- Profit and loss understanding
- Risk Management
- Client research
- Team Leadership
Interests
Timeline
Care Coordinator
SureCare
03.2026 - 08.2026
Care Coordinator
AlinaHomecare
03.2024 - 03.2026
Manager of Business Development and Sales
Deepcut Village Centre
11.2010 - Current
NVQ Level 4 - Health and Social care
T2
NVQ Level 2 - Awareness of mental health problems
TQUK
NVQ Level 2 - Common heath conditions
NCFE
Bachelor of Science - Science and management of exercise and health
Farnborough College of Technology
NVQ Level 3 - Sports massage therapist
Farnborough College of Technology
Foundation Degree in Science - Sports Science
Farnborough College of Technology
NVQ Level 1 - Information Technology
FCOT
NVQ Level 2 - Retail
Sainsburys