Tanya Chandler
Chichester,West Sussex
Summary
Experienced professional with a strong background in bank deposit coordination, budgeting competence, and customer billing processes. Demonstrates expertise in credit control knowledge and tactful communication, complemented by proficiency in bookkeeping software. Known for persistence and patience, being a reliable team player, and successful up-selling. Adept at time optimisation, cash handling, and maintaining reliable punctuality. Maintains a positive outlook while ensuring discretion and confidentiality. Thrives under pressure with a calm demeanour.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Bookkeeper/Office Manager
LazyLawn Chichester
Chichester, West Sussex
2017.03 - Current
- Performed credit checks on potential clients to reduce bad debt risk.
- Maintained accurate books to deliver clear financial visibility.
- Produced timely financial reports using bookkeeping software tools.
- Conducted regular audits to check regulatory compliance standards.
Shop assistant
Screwfix Chichester
Chichester, West Sussex
2011.03 - 2017.03
- Handled customer issues professionally to maintain satisfaction through attentive service.
- Kept shop environment clean and appealing for comfortable shopping experiences.
- Followed company policies during returns and exchanges to maintain compliance.
- Promoted sales and special promotions to increase store revenue.
Receptionist
Butlins Ocean Hotel
Bognor Regis, West Sussex
2010.06 - 2011.03
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer sales assistant
Pets At Home
Rustington, West Sussex
2008.06 - 2010.06
- Delivered exceptional daily service to boost repeat business from customers.
- Represented brand professionally during customer conversations and product discussions.
- Checked inventory levels accurately to keep stock available at all times.
- Built customer relationships through friendly interaction and helpful assistance.
- Upsold additional products to increase revenue generation.
- Processed transactions accurately and checked details every time.
- Resolved complaints promptly to improve customer satisfaction levels.
- Kept the shop floor clean to create an inviting shopping environment.
- Managed the cash drawer efficiently for accurate end-of-day reconciliation.
Education
NVQ Level 2 & NVQ Level 3 - Animal Care
Brinsbury College
Pulborough, West Sussex 2004.09 - 2008.06
GCSEs - GCSEs
St Philip Howard Catholic High School
Barnham, West Sussex 1999.09 - 2004.07
Skills
- Bank deposit coordination
- Budgeting competence
- Customer billing processes
- Credit control knowledge
- Tactful communication
- Bookkeeping software
- Persistence and patience
- Team player
- Successful up-selling
- Time optimisation
- Cash handling
- Reliable punctuality
- Positive outlook
- Discretion and confidentiality
- Calm under pressure
Affiliations
- Reading, Walking, Pets, Swimming
Timeline
Bookkeeper/Office Manager
LazyLawn Chichester
2017.03 - Current
Shop assistant
Screwfix Chichester
2011.03 - 2017.03
Receptionist
Butlins Ocean Hotel
2010.06 - 2011.03
Customer sales assistant
Pets At Home
2008.06 - 2010.06
NVQ Level 2 & NVQ Level 3 - Animal Care
Brinsbury College
2004.09 - 2008.06
GCSEs - GCSEs
St Philip Howard Catholic High School
1999.09 - 2004.07