Tanya Booker
Iwade,Kent
Summary
Dedicated and work driven professional, with a strong back ground in team leadership and staff development. I build strong relationships across the organisation, empowering me to improve processes, enhance productivity and service delivery. I am Lean six Sigma trained, with a proven ability to identify inefficiencies an implement continuous improvements across multi service areas. I am a qualified Mental Health First Aider, committed to supporting staff well-being and fostering a positive workplace culture. I'm highly pro active in all aspects of my role, with a strong sense of ownership and pride in delivering high quality work on time. I am an experienced and proactive manager with a strong ability to lead, motivate and support my team as well as supporting other departments.
Overview
23
23
years of professional experience
Work history
Systems, Support & Control Assistant Manager
East Hertfordshire District Council
Hertford, Hertfordshire
04.2012 - Current
- Support the Shared Service Manager in aspects of the shared services functions and operation.
- Built strong working relationships with internal teams across the organisation, beyond the Revenues & Benefits department.
- Strengthened staff capabilities through comprehensive training and continuous organisational development.
- Manage 17 front line support staff responsible for Circa 107,000 council Tax customers and 7,300 business customers across the shared service. Ensuring smooth daily operations,high level customer service, productivity and staff well-being.
- Managed end-to-end recruitment, providing training processes for new team members.
- Take ownership of problem solving, complaints and any data breaches.
- Implementing new products to support and enhance best practices.
- Lean Six trained to identify inefficiencies and enhance service delivery across the organisation.
Assistant Technical Officer
East Hertfordshire District Council
Hertford, Hertfordshire
10.2007 - 04.2012
- Provided user support and guidance, ensured smooth workflow across departments.
- Super user functionality.
- Inputting jobs in Scheduler Amend / New.
- Assisting with financial end of year process.
Revenues Assistant
East Hertfordshire District Council
Hertford, Hertfordshire
01.2005 - 10.2007
- Facilitated efficient data entry tasks for maintaining up-to-date records in company's database system.
- Worked diligently on tax-related tasks during end-of-financial-year period, reducing potential errors.
- Working with external companies, such as bailiffs and tracing agencies.
- Ensured the delivery of high standard of service for residents concerning accounts and council tax matters.
Customer Support Assistant
East Hertfordshire District Council
Hertford, Hertfordshire
11.2002 - 01.2005
- Guided customers through complex processes with ease and patience.
- Maintained calm under pressure, provided consistent level of service.
- Processing Direct Debits & Refunds.
- Account amendments.
Education
All GCSEs Gained - GCSE
Birchwood High School
HertfordshireLevel 3 in Beauty -
Hertford Regional College
HertfordshireSkills
- Excellent Time management
- Excellent Communication skills
- Excellent Decision maker
- Reliable / trustworthy
- Lean Six Sigma certified (Green belt)
- Qualified Mental Heath First Aider
- Recruitment management
- Project management experience
- Performance monitoring
- Staff Management
Timeline
Systems, Support & Control Assistant Manager
East Hertfordshire District Council
04.2012 - Current
Assistant Technical Officer
East Hertfordshire District Council
10.2007 - 04.2012
Revenues Assistant
East Hertfordshire District Council
01.2005 - 10.2007
Customer Support Assistant
East Hertfordshire District Council
11.2002 - 01.2005
All GCSEs Gained - GCSE
Birchwood High School
Level 3 in Beauty -
Hertford Regional College
Similar Profiles
Ezra O'NeillEzra O'Neill
Service Development Officer, Parking Services at East Hertfordshire District CouncilService Development Officer, Parking Services at East Hertfordshire District Council
Lauren MooreLauren Moore
Residential Childcare Worker at Hertfordshire County CouncilResidential Childcare Worker at Hertfordshire County Council
Ryan Edward FossRyan Edward Foss
Business Development Project Manager at Hertfordshire County CouncilBusiness Development Project Manager at Hertfordshire County Council
Matthew LancasterMatthew Lancaster
IT Technician at Swale Academies trustIT Technician at Swale Academies trust
Gokarna GurungGokarna Gurung
Army soldier at Ministry of DefenseArmy soldier at Ministry of Defense