Summary
Overview
Work History
Education
Skills
sections.external_links.name
Affiliations
Certification
Languages
Timeline
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Tanya Barakova

Tanya Barakova

London

Summary

Always eager to learn new skills and enhance old ones.


Experienced professional with focus on creating welcoming and organised front office environments. Skilled scheduling and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.


Retail professional with emphasis on customer service and team collaboration. Can enhance store operations through meticulous organisation and product knowledge, fostering environment that prioritises customer satisfaction. Skilled in communication, problem-solving, and multitasking, and ensuring smooth store functioning.


Seasoned in warehouse operations and logistics. Capable of bringing order to chaos with organisational skills and attention to detail. Committed to maintaining safety, improving accuracy and reducing downtime, all while fostering teamwork and promoting compliance with company procedures.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Receptionist

The Stratford Hotel
London
11.2022 - 12.2024
  • Accommodating guests, Managing guests' complaints and requests for their best stay
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.

Cleaner

Self-Employed
London, Newham
09.2020 - 06.2023
  • Domestic and General Cleaning, One-off cleaning
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Achieved sparkling finish for glass surfaces by using appropriate cleaning materials.

Store colleague

Tesco stores
London
03.2024 - 06.2024
  • Provided excellent customer service by addressing queries and resolving complaints swiftly.
  • Assisted customers with product selection, resulting in increased customer satisfaction.
  • Collaborated effectively with team members to meet store targets.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Maintained high standards of warehouse organisation, accurately reading labels to distribute and store stock according to specifications.

Warehouse sortation operative

Amazon
London
11.2023 - 01.2024
  • Lifting and relocating products, Scanning and sorting Amazon's products
  • Streamlined workflow by creating efficient goods organisation system.
  • Ensured safety standards with regular equipment maintenance checks.
  • Unloaded deliveries, promptly sorting items into appropriate storage areas.
  • Kept warehouse clean, ensuring a safe working environment.
  • Followed health and safety guidelines with diligent use of protective gear.

Welcome Ambassador/ Building manager

WinwInnKeeper - Exeter, Cardiff
Cardiff and Exeter
05.2020 - 08.2020
  • Provided warm, professional welcome to guests for positive first impression.
  • Handled guest complaints swiftly, ensuring satisfaction.
  • Assisted guests with their enquiries for swift resolution.
  • Maintained clean and tidy front desk area, promoting a positive image.
  • Delivered exceptional customer service to improve company reputation.
  • Promptly answered phone calls, delivering high level of service.
  • Confirmed guest stays and processed payments, recording in digital systems to update online booking portals.

Receptionist

Best Guest Apartments - Plovdiv
Plovdiv
01.2019 - 11.2019
  • Checked guests in and out of the hotel like apartments, made reservations, and processed payments.
  • Filling out invoices when guests request for their businesses' accounts.
  • Planning the cleaners' schedules in order to facilitate smooth workflow throughout the day.
  • Assisted with day-to-day operations of facility, including scheduling next-day reservations and customer service.

Education

Bachelor's in biomedical science - Biomedical Science

University of Greenwich
01.2019 - 08.2023

Intensive learning Russian and French - Languages

Language High School 'Ivan Vazov'
09.2014 - 05.2019

Skills

  • Hospitality
  • Problem managing
  • Microsoft Office
  • Health and safety knowledge
  • Bar-code scanner operation
  • Task prioritization
  • Perseverance under pressure
  • Physical Work Endurance
  • Compliance with deadlines
  • Customer service
  • Multitasking efficiency
  • Time management
  • Inventory control
  • Payment Processing

Affiliations

  • Reading books
  • Enhancing my languages
  • Drawing
  • Learning and researching new exciting topics
  • Recently started learning to code with python.
  • Shooting film

Certification

The Cambridge English: Certificate in Proficiency in English (CPE) is one of the highest levels of English language proficiency offered by Cambridge. Achieving this certification demonstrates advanced ability to communicate effectively in English in various contexts.


Pushkin Russian Language B1-level: The Pushkin Russian Language Institute offers a B1-level certificate that indicates an intermediate proficiency in the Russian language.



Languages

French
Elementary (A2)
Russian
Elementary (A2)
Bulgarian
Native
English
Advanced

Timeline

Store colleague

Tesco stores
03.2024 - 06.2024

Warehouse sortation operative

Amazon
11.2023 - 01.2024

Receptionist

The Stratford Hotel
11.2022 - 12.2024

Cleaner

Self-Employed
09.2020 - 06.2023

Welcome Ambassador/ Building manager

WinwInnKeeper - Exeter, Cardiff
05.2020 - 08.2020

Bachelor's in biomedical science - Biomedical Science

University of Greenwich
01.2019 - 08.2023

Receptionist

Best Guest Apartments - Plovdiv
01.2019 - 11.2019

Intensive learning Russian and French - Languages

Language High School 'Ivan Vazov'
09.2014 - 05.2019
Tanya Barakova