Tanya Abis
Summary
Personal Profile I would describe myself as well presented and hard working person who thrives at the chance of learning new skills. I have a mature outlook, excellent communication skills and enjoy working with the public. I would also like to think I am innovative; ready to adapt to new situations, with a logical mind and creating approach to problem solving. I am always seeking to expand on knowledge. An individual who is calm and positive whilst working in pressurised situations. I always like to get the task I've been given done in a professional and efficient manner and I have proved these skills throughout my time of study and voluntary experiences. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person. My voluntary and work experiences have helped me build my confidence as a person. I am willing to take out any training necessary to enable me to carry out my work well . I am also
hardworking with experience sorting, wrapping and dispatching mail for timely delivery. Collaborates and communicates well with staff for productive operations. Works flexibly to cover varied shift patterns and staff absences. Confident working by hand or with machinery to meet delivery targets and maintain smooth flow. Careful to check details and deliver items to correct recipients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Shop Floor Assistant
Pear tree Human Rights Centre
Derby
2018.02 - 2018.07
- During my time at the Mandela Centre, I focused on providing educational, awareness raising and community building programmes for Derby and Derbyshire Communities, especially for those from low income areas, those marginalised in mainstream provision and those affected by Hate Crime and discrimination
- It was our goal to create a common community space, cohesion building events and activities, a citizenship, health, community and human rights education programme, which will have a direct and positive effect on relations between different groups, hate crime, bullying and discrimination and help to build a community identity based on respect for human rights and increased understanding of different members of society
- The centre was for those people who couldn't afford to buy day-to-day products, clothing, food etc
- I helped by laying out donated clothes and other items and also stacked shelves with food and drink
- We had loads of different people come in and it made me realise that I wanted to work within the field of helping vulnerable people as it was a place where I enjoyed making a difference in peoples lives.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Documented stock count and operations to track usage and procurement.
- Displayed promotional material on storefronts to attract shoppers.
- Helped implement new operating procedures for decreasing check-out time.
- Verified identities to control sales of age-restricted items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Care Assistant
Cedar Tree Care Home
Derby
- Assist clients with personal care tasks, such as washing, dressing, eating and toileting
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed clothes
- Assist in the safe lifting, transferring, repositioning and movement of clients
- Accompany clients to medical appointments
- Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff
- Encourage clients to participate in social and recreational activities
- I carried out work experience for 2 weeks at Cedar Care Home as part of my course at A-level which enabled be to become more independent and it also taught me a lot about being independent and following policies and procedures in order to maintain confidentiality
- I was given training in first aid and cardiopulmonary resuscitation
- I was helping clients with their immediate needs such as washing, dressing and maintaining their hygiene, as well as helping them with basic day-to-day or administrative tasks like paying bills
- I also spent time to get to know clients personally and providing them with emotional support and company, which contributed positively to their wellbeing
- My duties also involved helping clients to take part in leisure activities, such as going on day trips.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Minimised care continuity issues by keeping thorough, accurate records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored client health conditions and reported immediate issues to manager.
- Organised activities and exercises to promote physical and mental well-being.
- Accompanied client to medical or dental appointments, grocery and errands.
- Submitted reports to manager regarding status of client.
- Updated families regularly on patient progress and treatment plan changes.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Provided attentive first-hand care, comfort and safety to patients.
Customer Service Assistant
Pear tree pharmacy
2018.06 - 2019.01
- This role required to make my own judgements and decisions, prioritise tasks and make sure everything was done on time.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Liaised with clients to facilitate successful delivery of orders.
- Reviewed personal performance records to pinpoint and address service gaps.
- Ordered assigned tasks for execution and tracking purposes.
- Observed organisational values and principles to provide excellent customer experiences.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Observed established privacy regulations in safeguarding client data.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Warehouse Worker
Morrison's Flower world
, Derby
2017.02 - 2018.04
- I had worked at Flower world during Valentine's, Easter and Mother's day period as a line worker producing fresh quality flowers and placing them in their allocated bags and then labelling them correctly for them to be sold in Morrison's
- We had also trimmed the flowers to their correct size and had a duty of hitting our set targets towards making flower pallets
- Labelling
- Using handheld scanners
- Picking up heavy stock
- I also had the duty of managing the flower stock and making sure there was enough flowers
- Skills I had obtained:
- Time management
- Teamwork
- Listening
- Technical skills
Customer Service Assistant
Lloyds Pharmacy
2017.01 - 2017.07
- Taking in and handling prescriptions
- Excellent communication and customer service skills
- Handling deliveries and putting out all new stock
- Putting up promotion displays
- General housekeeping of shop
- Worked under pressure in order to complete deadlines
- I enjoyed working in a group in order to implement new ideas through a resourceful and practical approach
- Making and taking phone calls regarding medication and answering any queries that patients had
- Making Blister packs for regular customers, with supervision
- Taking medicines/prescriptions to and from pharmacies
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Liaised with clients to facilitate successful delivery of orders.
- Reviewed personal performance records to pinpoint and address service gaps.
- Ordered assigned tasks for execution and tracking purposes.
- Observed organisational values and principles to provide excellent customer experiences.
- Observed established privacy regulations in safeguarding client data.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Mail Sorter
Royal Mail
Derby, Derbyshire
2022.09 - 2023.03
- Reported annual incidents in line with health and safety procedures.
- Prepared reports on stock movements and statuses.
- Lifted over [Number] kgs in mailbag and heavy parcels, using manual handling skills to avoid injury.
- Redirected and returned illegible mail.
- Scanning using handheld scanners
- Operated scanner device, inputting mail items for tracking.
- Cleaned shipping and pallet areas for orderly work spaces.
- Consolidated sorted mail in staging bay, improving efficiency of loading operations.
- Labelled and distributed mail with high accuracy.
- Sorted over [Number] mail items daily, including parcels and envelopes.
- Coordinated inventory controls and oversaw stock locations.
- Updated database records to support package and KPI tracking.
- Packed mail cages daily in line with established practice.
- Processed high-volume shipments to meet productivity targets.
Education
English
Derby Moor Academy
Derby 09/2012 - 06/2017
English Literature
Derby Moor Academy
Derby 09/2012 - 06/2017
Maths
Derby Moor Academy
Derby 09/2012 - 06/2017
Science
Derby Moor Academy
Derby 09/2012 - 06/2017
Urdu
Derby Moor Academy
Derby 09/2012 - 06/2017
ICT
Derby Moor Academy
Derby 09/2012 - 06/2017
Physical Education
Derby Moor Academy
Derby 09/2012 - 06/2017
Health and Social Care
Derby Moor Academy
Derby 09/2012 - 06/2017
Religious Education
Derby Moor Academy
Derby 09/2012 - 06/2017
A-Levels - Health And Social Care
Derby Moor Academy
Derby 2017.09 - 2019.06
Skills
- Core Skills
- Microsoft Word
- Excel/PowerPoint
- Customer Relations
- Time Management & Prioritisation
- Phone, Email & Face To face Communication
- Key skills:
- Problem solving
- Time management
- Record keeping
- Decision making
- Communication
Languages
English
Fluent
A1
Urdu
Master or proficient
C2
Timeline
Mail Sorter
Royal Mail
2022.09 - 2023.03
Customer Service Assistant
Pear tree pharmacy
2018.06 - 2019.01
Shop Floor Assistant
Pear tree Human Rights Centre
2018.02 - 2018.07
A-Levels - Health And Social Care
Derby Moor Academy
2017.09 - 2019.06
Warehouse Worker
Morrison's Flower world
2017.02 - 2018.04
Customer Service Assistant
Lloyds Pharmacy
2017.01 - 2017.07
Care Assistant
Cedar Tree Care Home
English
Derby Moor Academy
09/2012 - 06/2017
English Literature
Derby Moor Academy
09/2012 - 06/2017
Maths
Derby Moor Academy
09/2012 - 06/2017
Science
Derby Moor Academy
09/2012 - 06/2017
Urdu
Derby Moor Academy
09/2012 - 06/2017
ICT
Derby Moor Academy
09/2012 - 06/2017
Physical Education
Derby Moor Academy
09/2012 - 06/2017
Health and Social Care
Derby Moor Academy
09/2012 - 06/2017
Religious Education
Derby Moor Academy
09/2012 - 06/2017