Tanweer Jahangir
Blackburn
Summary
Highly skilled professional with strong communication skills and a proven ability to perform well under pressure. Demonstrates excellent time management, organisational abilities, and a data-oriented mindset. Adept at working both independently and collaboratively, with experience in training and coaching others. Efficient in resolving service and product-related complaints swiftly, while maintaining a target-centric and result-oriented approach. Proficient in driving sales, managing the sales floor, and utilising personal computers effectively. Career goals include leveraging these competencies to achieve outstanding results in a dynamic work environment.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, sales strategies, and conflict resolution.
Enthusiastic Manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work History
Store Manager
Hutchinson 3G
Burnley
02.2008 - 03.2025
- Understand the market we are in and work to translate that into daily activities to make my store profitable
- Guide the team by giving clear direction, encouraging consistently high standards - whatever the task
- Every member of your team shares my desire to give world class customer service to everyone who visits the store
- I set the standards that the team will aspire to, and I emulate those so that the team can learn from me
- I am the second pair of eyes, ensuring that the look and feel of my store enables us to capitalise on every sales opportunities
- To ensure that the Company’s compliance standards are always met, both on the shop floor and in the back office
- I bring energy and enthusiasm to every day, complete tasks as they need to be done, and running the store as if it were my own business
- Providing customer service for pay as you go mobile phone customers as well as contract customer experiencing difficulties with the service and any queries
- To complete observations in order to complete necessary quality checks and coaching strategy
- To deliver advisor’s feedback effectively in order to improve performance, customer satisfaction and recognise achievement
- To coach, develop, motivate and mentor advisors to achieve their individual / team objectives by resolving customer problems, capturing issues, identifying solutions and sharing best practice with team
- To coach, encourage and motivate advisors to promote, suggest and offer value-added services, hardware products and to develop customer’s accounts
- To encourage and support advisors to understand the importance of retaining customers
- To identify talents of advisors ensuring that they are best being utilised within Team/Store and Company to deliver maximum impact
- To have the ability to learn new products and services and to assist wherever possible to ensure the successful implementation of them into store
- To ensure that the team/individuals are striving towards and delivering against performance measures thereby fulfilling all targets as set out in weekly/monthly targets
- To share performance figures daily with the team highlighting any successes or issues on an individual basis in order to improve both team and individual performance
- To act as the first point of escalation for the advisors within the team and to speak to customers who are unhappy with any aspect of the service they have received
- To resolve their complaints first time wherever possible, to a high standard of customer satisfaction
- To hold monthly 1-1 and team meetings to ensure individual and team performance is reviewed, goals are set and key business information is shared
- To ensure communication within the team is lively and appropriate, ensuring that appropriate delivery style is used to suit individual needs
- To develop team communication and encourage interaction within the wider team
- Actively reward and recognise achievement using appropriate reward and recognition schemes
- To contribute in team meetings sharing any information that may be useful to the team
- To have a clear understanding of Three’s position in the market place in comparison to our competitors
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Sales Manager – Outbound Calls
TV Licensing
Darwen
01.2003 - 02.2008
- Providing leadership and motivation to a team of 12 advisors to ensure all KPI’s targets are met, for example sickness for team is under 4%
- Developing the team through regular monitoring, assessment of training/coaching requirements and giving feedback and coaching as required
- To achieve call centre/team quality and quantity targets, standards of performance and service level agreements
- Set individual targets and objectives for review at regular one to one’s and performance reviews
- Communicate specific targets and objectives for any new projects and set individual targets for all advisors, this could be from regular team meetings and one to one’s
- Manage performance within team and implement performance improvement plans where necessary for example personal development plans
- Identify training needs and skills gaps within team and work with Trainer/Coach to increase individual performance
- Assess staffing levels to ensure there is appropriate cover to achieve service level agreements
- Provide relevant data and information and produce additional reports as required for call centre manager
- Proactively identify, recommend and implement process improvements within own team and take part in such projects across the call centre i.e
- Incentives
- Manage attendance within team to minimise sickness, non-attendance and attrition and conduct return to work interviews with team as required
- Create original and innovative reward and recognition schemes as required
- Participate in client meetings and site visit as requested
Customer Service Advisor
TV Licensing
Darwen, Blackburn with Darwen
05.2002 - 01.2003
- Helping customers with payment options to pay for their TV licence
- Advising on TV licensing legislation
- Dealing with complaints and resolving the issue 1st time
- Converting customers from cash payments to direct debit
Education
High School -
Queens Park High School
Blackburn, Blackburn with Darwen 09.1989 - 07.1994
College - undefined
Blackburn College
01.1994 - 01.1998
Skills
- Strong communication skills
- Good performance under pressure
- Ability to work well as part of a team or on my own initiative
- Productive and organised time management skills
- Use and application of personal computers
- Assisting with training and coaching others
- Excellent communication skills in written and spoken English
- Data oriented
- Efficient in sorting out all the services and products related complaints quickly
- None stop working ability
- Target centric and result oriented
- Driving/closing sales and managing sales floor
Languages
Fluent Punjabi
Urdu
Guajarati
Custom
Available on request
Personal Information
Date of birth: 02/23/78
Timeline
Store Manager
Hutchinson 3G
02.2008 - 03.2025
Sales Manager – Outbound Calls
TV Licensing
01.2003 - 02.2008
Customer Service Advisor
TV Licensing
05.2002 - 01.2003
College - undefined
Blackburn College
01.1994 - 01.1998
High School -
Queens Park High School
09.1989 - 07.1994
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