Strategic IT Services Support Specialist with a comprehensive understanding of IT systems and user needs. Implements innovative solutions to improve asset tracking and lifecycle management. Champions efficient IT support processes, ensuring seamless operations and enhanced user satisfaction.
Hi, I’m
Tanvirul Hoque
Brussels
Summary
Overview
9
years of professional experience
1
Certification
Work History
KEYENCE INTERNATIONAL BELGIUM
IT Support Senior specialist
10.2025 - Current
Job overview
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Managed risk assessment processes, identifying potential issues and proactively developing mitigation strategies to maintain project continuity.
- Led post-project reviews, capturing key learnings and insights to drive continuous improvement in project management processes.
- Negotiated contracts with suppliers, securing favourable terms and cost savings.
- Analysed project financials to optimise budget allocation and minimise cost overruns.
- Implemented cost-saving initiatives, reducing expenses by identifying more efficient buying strategies and supplier negotiations.
- Implemented a just-in-time JIT inventory system, significantly reducing holding costs and increasing space efficiency.
- Conducted staff meetings before shifts to delegate tasks and communicate priorities.
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Managing the life cycle of devices and Office 365 (now Microsoft 365) licenses requires a synchronized approach to ensure users have the tools they need while the organization avoids unnecessary costs
KEYENCE INTERNATIONAL BELGIUM
IT Services Support Specialist
01.2022 - 09.2025
Job overview
- Manage and control IT support tasks through FreshService.
- Monitor and resolve support tickets efficiently.
- Oversee and maintain accurate records and Crested a analytics of IT assets
- Develop and manage a Power App for asset tracking and lifecycle management.
- Administer and support Azure Active Directory (Azure AD), Intune, Virtual Machines (VMs), and basic network infrastructure.
- Handle user identity and access management in Microsoft 365 and Active Directory.
- Manage the onboarding process: create Office 365 accounts, assign licenses, add users to groups (MESG), and perform other administrative tasks.
- Handle the offboarding process: deactivation of accounts, recovery of assets, and access revocation.
- Manage mobile phone inventory, SIM cards, and the mobile portal.
- Monitor and analyze monthly mobile and communication costs, identifying and reporting extra charges.
- Build an app to track and report monthly extra costs.
- Develop and maintain Microsoft Power Apps and Power Automate (Flow) solutions to streamline IT processes.
- Develop an application to check an invoice and calculate the extra cost.
- Perform hardware upgrades and replacements for enterprise laptops (Dell, HP, Lenovo), including: SSD installation & cloning, RAM upgrades, Battery replacement, Keyboard replacement.
- Configure and deploy Windows 11 on new and existing laptops using Microsoft Autopilot.
- Automate system configurations with PowerShell scripting, including: Windows updates & security hardening, BitLocker encryption setup, Device renaming & compliance policies, Application removal and installation.
- Work with Intune for endpoint management.
- Organise and provide IT support for company events (e.g., equipment setup, connectivity, etc.).
Caterpillar Inc.
Desktop Support Specialist
10.2021 - 12.2021
Job overview
- Migrated users to OneDrive; provisioned devices via Autopilot & SCCM.
- Provided hardware support and resolved Windows 10 issues.
- Managed AD accounts and workstation deployments.
Excis Compliance
Desktop Support Specialist
06.2021 - 09.2021
Job overview
- Configured Cisco switches, routers, and patch panels.
- Managed AD, SQL, and VLAN setups.
- Supported Microsoft 365 security features.
Franklin Templeton
Desktop Support Specialist
04.2021 - 05.2021
Job overview
- Provided end-user support and SCCM imaging.
- Assisted with OneDrive migration and provisioning.
Huntsman Corporation
IT Support Specialist
08.2020 - 03.2021
Job overview
- Delivered desktop support and managed Azure AD policies.
- Used ServiceNow for incident/service requests.
- Supported cloud backup and BitLocker encryption.
SpacesBrussels
Technical Support Engineer (Part-time)
01.2020 - 05.2020
Job overview
- Provisioned systems using Autopilot/SCCM.
- Managed Dell workstation deployments.
APSIS Solutions
Software/Junior Engineer
01.2017 - 08.2017
Job overview
- Assisted in software development and IT infrastructure support.
Education
Université libre de Bruxelles (ULB)
Master's from Cyber Security
01-2021
University Overview
American International University - Bangladesh (AIUB)
Bachelor's from Computer Science
01-2015
University Overview
Cisco Networking Academy
from Networking & LAN/WAN Management
01-2011
University Overview
Skills
- Microsoft 365
- Azure AD
- Intune
- Autopilot
- SCCM
- Windows Server
- LAN/WAN
- DHCP
- DNS
- VPN
- VLAN
- Cisco switches & routers
- Power Apps
- Power Automate
- Python
- PowerShell
- ITIL
- Endpoint Security
- Defender
- ATP
- DLP
- AIP
- Device Management
- Power Apps development
- hardware troubleshooting
- Microsoft 365 administration
- Incident resolution
- Team collaboration
- User access management
- Hardware troubleshooting
Certification
- CompTIA Network+ (N10-007): TCP/IP, Wireless, Cloud & Network Security
- ITIL Best Practices: Practical implementation
Custom Section
Custom Section
Vice President & Founding Member, Bangladesh Student and Alumni Association in Belgium, 2021-01-01, Present, Co-founded the association to support Bangladeshi students and alumni in Belgium., Provide career guidance, study pathways, and onboarding support for new students., Organize networking events, mentorship programs, and community initiatives., Foster collaboration between students, professionals, and academic institutions.Websites, Portfolios and Profiles
Websites, Portfolios and Profiles
https://www.linkedin.com/in/tanvirulhoqueReferences
References
- Amaury Vaernewyck, System Cloud Administrator, Bruxelles Formation, a.vaernewyck@gmail.com, +32 478 12 34 56
- Md. Syeful Islam, Assistant Director, Walton Cellular Phone R&D, Level 9, Rajuk Avenue, Motijheel C/A, Dhaka, 1000, syefulislam@waltonbd.com, +880 1686 690400
- Md. Obaidul Haque, Technical Lead Engineer, Samsung Bangladesh R&D Institute, obaidul.h@samsung.com, +880 1935 806368
Projects
Projects
- Power Automation App for Asset Management, KEYENCE Corporation, 2025-07-01, 2025-08-01, Power Apps, C#
- Invoice Checker App, KEYENCE Corporation, 2025-05-01, 2025-07-01, Python
- Laptop Setting Automation, KEYENCE Corporation, 2025-02-01, 2025-04-01, Python, PowerShell
Languages
English
Advanced
C1
French
Elementary
A2
References
References
Amaury Vaernewyck
Information TecInformation Technology specialist (Huntsman Group)
Everlaan 45,3078 Kortenberg Belgium
Email: amaury.vaernewyck@Huntsman.com
Md. Obaidul Haque Technical Lead Engineer
Samsubg Bangladesh R&D Institute
Email: obaidul.h@samsung.com
Timeline
IT Support Senior specialist
KEYENCE INTERNATIONAL BELGIUM
10.2025 - Current
IT Services Support Specialist
KEYENCE INTERNATIONAL BELGIUM
01.2022 - 09.2025
Desktop Support Specialist
Caterpillar Inc.
10.2021 - 12.2021
Desktop Support Specialist
Excis Compliance
06.2021 - 09.2021
Desktop Support Specialist
Franklin Templeton
04.2021 - 05.2021
IT Support Specialist
Huntsman Corporation
08.2020 - 03.2021
Technical Support Engineer (Part-time)
Spaces
01.2020 - 05.2020
Software/Junior Engineer
APSIS Solutions
01.2017 - 08.2017
Université libre de Bruxelles (ULB)
Master's from Cyber Security
American International University - Bangladesh (AIUB)
Bachelor's from Computer Science
Cisco Networking Academy
from Networking & LAN/WAN Management