Tanvir Islam
Birmingham,BIR
Summary
Dedicated customer service professional with strong multitasking and organizational abilities. Expertise in fast-paced environments, efficiently coordinating paperwork, processing payments, and completing orders. Proficient in managing shipments and coordinating deliveries with meticulous attention to detail.
Overview
6
6
years of professional experience
Work history
Administrative manager
Edunova College Birmingham
09.2025 - Current
- Managed internal communications effectively maintaining transparency across teams.
- Collaborated with faculty members to align admissions criteria with academic expectations.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
- Enhanced department efficiency by implementing new organisational strategies.
- Maintained accurate records of applicants, ensuring transparency in the admission process.
- Achieved increased student satisfaction with improved communication techniques.
- Streamlined application process for more effective student enrolment.
Customer assistant
The Mint House Limited
10.2025 - Current
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Collaborated efficiently with team members to maintain smooth store operations.
- Provided excellent customer service to ensure repeat business.
Teller service representative
Insania Express Limited
Birmingham, West Midlands
05.2020 - 11.2025
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimising wait times.
- Calculated fees due, interest, and change for customer transactions.
- Provided top-notch support for increased customer satisfaction.
- Identified fraudulent activity with diligent monitoring of transactions.
Customer assistant
Avon Streams
Warwick, Warwickshire
06.2022 - 10.2025
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Provided excellent customer service to ensure repeat business.
- Handled cash and card payments with accuracy.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Education
Bachelor of Arts - Business And Management
Birmingham City University
Birmingham06-2022
Level 3 Diploma in Business - Business
Joseph Chamberlain College
Birmingham06-2019
GCSE English - English
Joseph Chamberlain College
Birmingham06-2018
GCSE Maths -
Joseph Chamberlain College
Birmingham09-2018
Skills
- Compliance, banking laws and regulations
- Excellent time management skills
- Cash handling expertise
- Multilingual in [English/ Bengali/Hindi/Urdu ]
- POS systems expert
- Good communication skills
- Team working skills
- Data entry accuracy
- Retail sales expertise
Timeline
Customer assistant
The Mint House Limited
10.2025 - Current
Administrative manager
Edunova College Birmingham
09.2025 - Current
Customer assistant
Avon Streams
06.2022 - 10.2025
Teller service representative
Insania Express Limited
05.2020 - 11.2025
Level 3 Diploma in Business - Business
Joseph Chamberlain College
GCSE English - English
Joseph Chamberlain College
Bachelor of Arts - Business And Management
Birmingham City University
GCSE Maths -
Joseph Chamberlain College