Tanvir Ahmed
Bestwood Village,Nottinghamshire
Summary
Dynamic professional with comprehensive experience in developing marketing initiatives and communicating with media. Adept in distinguishing and overseeing PR risks. Seeking to leverage strategies to raise brand awareness and incorporate growth.
Diplomatic communicator with background facilitating clear, concise communication in line with brand guidelines. Leads teams to achieve high standards and champion company's values and culture. Forms coherent, data-based strategies to deliver on desired targets.
Driven Housing Officer with extensive experience in client consultations and financial requirements. Distils complex processes to assist in securing benefits and accessible resources.
Detailed social welfare professional versed in supporting client needs and connecting to community resources. Compassionate communicator and driven problem-solver with in-depth knowledge of local and state government requirements.
Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organising programme referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.
Committed professional offers background in staff leadership and change management. Successful at forging new relationships and defining organisational strategies to drive continued elevation of services. Strengths include risks analysis, public relations and fundraising.
Compassionate individual with exceptional rapport-building skills. Demonstrates working knowledge of safeguarding principles. Promotes positive behavioural change for healthy lifestyle. Familiar with risk management practices and skills development.
Dynamic professional with analytical and time management skills. Determined to identify risks and manage resolutions. Seeking to elevate skills and progress within growing company.
Overview
11
11
years of professional experience
Work history
Justice And Immigration Housing Officer
Serco Ltd
Derby, Derbyshire
09.2023
- The point of conduct between the hotels and the asylum seekers within the designated premises, dealt with difficult situations and maintained a professional approach at all times and also being sympathetic to their situation while also offering key sources that will help them to find a solution of their housing and immigration issue. Sometimes need to visit tenants/service users it won’t be based solely in an office and interacting with people for most of our working days.
- Consulted with migrant-help and home office dealing
- with everything on day to day basis.
- Administering operational cash.
- Working with transportation teams to ensure service users are available for dispersal, relocation and transport activities.
- De-escalation and managing conflict
- Working with all local authorities and emergency services.
- Overseeing safeguarding issues, vulnerabilities, welfare checks and building compliance.
- Daily activities update by email and note all services users problem in system.
- Weekly property inspection.
- Apply council house application and book application for job centre for service users
- Dealt with GP and hospital.
- Completing home office application behalf of service users.
- Maintaining GDPR very carefully.
- tenancies, squatters and unauthorised occupiers, following protocols and regulations.
- Supported clients with applications for necessary welfare payments and housing benefits to provide accessibility of resources.
- Arranged viewings to assess and arrange housing repairs with external providers.
- Performed ad-hoc accommodation audits, reporting on state of dwelling.
- Identified, responded to and coordinated housing repairs for tenants to support facilities management and oversee wear and tear.
- Maximised tenant support by liaising with social care providers to deliver additional supports.
- Authenticated documents by verifying copies against originals for official use.
Sole Trader
Self Employment
Nottingham
01.2021 - 03.2026
- Utilised effective communication skills to enable successful resolution of issues and conflicts
- Maintained accurate records for operations, inventory, income and expenses
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Determined staffing needs, recruited and trained new hires and assigned responsibilities to improve productivity
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
- Oversaw customer interaction, quality control and stakeholder relations and addressed complaints to improve service delivery and increase client retention
- Used social media to expand market reach and facilitate sales agent recruitment
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Conducted regular competitor analysis to keep up with development, activities, threats and opportunities.
- Effectively and appropriately handled client complaints and difficult requests, using smart problem-solving skills to resolve efficiently.
Mobile Security Supervisor
Securitas
Nottingham, Nottinghamshire
07.2022 - 09.2023
- Operated equipment to exceed production targets.
- Trained and mentored employees to maximise team performance.
- Created plans and communicated deadlines to complete projects on time.
- Updated databases while complying with GDPR regulations.
- Troubleshot problems and diagnosed system faults.
- Developed team communications and information for meetings.
- Inspected products and services to comply with quality standards.
- Identified issues, analysed information and provided solutions to problems.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Organised files to support efficiency and traceability.
- Maintained clean, safe working environments to eliminate accident risks.
- Handled 50 of inbound calls per day.
- Customised customer experiences to build brand loyalty.
- Optimised team training and staff development.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Security Officer, Site
Immigration Hotel & COVID, SSGC Ltd
Nottingham
06.2021 - 07.2022
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Maintained safety by quickly responding to alarms and investigating disturbances
- Reported daily activity, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorised persons
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
- Supervised property entrances and exits and monitored employee safety
- Assessed company security risks and developed actionable solutions to be presented to management
- Reported daily activity, incidents, audits, safety repairs and irregularities encompassing property damage, theft and presence of unauthorised persons
- Monitored and maintained control of large crowds during events.
- Checked passes and credentials of person seeking to enter property and issued passes for guests.
- Inspected parking lot, verifying vehicles were properly parked and displaying parking permits.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Warehouse Operative
Sports Direct
12.2020 - 06.2021
- Kept warehouses organised, labelled and within systems to efficiently locate stock for customer orders
- Stayed knowledgeable in product placement on shelves to continue to provide efficient service when picking and packing client orders
- Verified incoming delivery accuracy by thoroughly checking Purchase Order (PO) before unloading onto warehouse shelves
- Maintained excellent team relationships by helping in complex problem-solving and two-person tasks
- Stayed within health and safety standards by closely monitoring surroundings during tasks and wearing PPE
- Stayed knowledgeable in warehouse product placement, enabling efficient picking and packing services
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays
- Managed picking, packing and dispatching of customer orders, consistently meeting delivery deadlines
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
- Provided accurate, prompt stock reports to warehouse manager, allowing for optimal reordering times
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Executive Director
ZRZ International Pvt LTD
Dhaka
03.2015 - 10.2020
- Actively recruited and oversaw training for all new branch employees
- Developed annual branch business plan for maximum profitability and effectiveness
- Planned and executed promotional events
- Consistently increased sales by developing key customer relationships.Coordinated special update and conversion projects
- Reviewed loan applications to deliver on company targets
- Executed complete sales cycle process from prospecting through contract negotiations and close
- Developed annual branch business plans for maximum profitability and effectiveness
- Formed and sustained strategic relationships with clients
- Implemented training and development programmes for new employees to successfully exceed retention targets
- Met individually with employees to offer feedback and insight on job tasks based on careful review
- Delivered high level of service to customers in effort to build upon future relationships
- Conducted financial analysis, researched business agreements, and negotiated critical contracts
- Cultivated successful business culture focused on performance optimisation and goal attainment.
- Developed strategic plans based on market research and industry trends.
- Determined rate locks, disclosures and fee waivers in alignment with market trends and forecasts.
- Conducted customer feedback surveys to improve service levels.
- Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities.
Education
A-Levels - Science
Private
Dhaka01.2012
GCSEs - Science
Private
Dhaka06.2009
Skills
- Customer Service
- Organizational Skills
- Microsoft Word
- Typing
- Microsoft Excel
- Management
- Excellent Communication
- Excellent IT Skills (8 years)
- Microsoft Outlook (2 years)
- Communication skills (9 years)
- Community & social care (2 years)
- English
- Fluent
- Stocking
- Microsoft Office (8 years)
- Microsoft Powerpoint (8 years)
- Microsoft Access (2 years)
- Certifications and Licenses
- Complaint Resolution
- Incident Reporting
- Investigative Skills
- Emergency Management
- Access Control
- Behaviour Observation
- ID Checks
- Surveillance
- Employee Management
- Emergency Procedures
- Shift Work Experience
- Written and verbal communication
- Documents preparation
- Public Relations
- Public speaking
- Calm under pressure
Additional Information
- Eligible to work in the UK: Yes
- SIA Door Supervisor Licence April 2021 to April 2024
Timeline
Justice And Immigration Housing Officer
Serco Ltd
09.2023
Mobile Security Supervisor
Securitas
07.2022 - 09.2023
Security Officer, Site
Immigration Hotel & COVID, SSGC Ltd
06.2021 - 07.2022
Sole Trader
Self Employment
01.2021 - 03.2026
Warehouse Operative
Sports Direct
12.2020 - 06.2021
Executive Director
ZRZ International Pvt LTD
03.2015 - 10.2020
A-Levels - Science
Private
GCSEs - Science
Private