Tanveer Ahmed
15 Rowan road Walsall WS5 4ET,UK
Summary
Dynamic and customer-oriented telecom professional with over 10 years of experience across the Middle East (Dubai) and Pakistan, specializing in account management, direct field sales, and team leadership. Proven track record in customer retention, acquisition strategies, and base management across fixed, mobile, and wireless services. Demonstrates a servant leadership style, effectively managing and mentoring a team of 12 Sales Account Managers to achieve business targets. Adept at developing long-term client relationships, driving customer satisfaction, and delivering consistent revenue growth in highly competitive markets. Possess full right to work in the UK.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader Telephone Account Manager
Emirates integrated telecom (du telecom)
Dubai, United Arab Emirates
03.2020 - 03.2025
- Lead the Account Management team, focusing on excellent customer experiences.
- Coach and train the team to achieve retention and upgrade targets.
- Monitor team KPIs and identify areas for improvement
Handle escalated customer issues and build strong customer relationships. - Implement business practices and policies consistently within the team.
- Conduct regular team meetings, foster discussion, and share updates.
- Identify skill development areas and create coaching strategies.
- Facilitate recruiting, training, and onboarding of new team members.
- Communicate progress of initiatives to stakeholders
Promote a positive and inclusive corporate culture.
Key account manager
e& (Etisalat Telecom)
Dubai, United Arab Emirates
01.2017 - 02.2020
- Managed and developed relationships with key enterprise clients, ensuring high levels of customer satisfaction and retention.
- Identified and pursued new business opportunities, expanding the company's client base.
- Negotiated and closed complex sales agreements, consistently meeting and exceeding sales targets.
- Provided detailed product knowledge and solutions to enterprise clients.
- Handling the base of 120 SME accounts with existing revenue of 7.5 million
Customer service associate
Axiom Telecom
Dubai, United Arab Emirates
02.2014 - 09.2016
- Store Walking Customer's Handling.
- Collaborated with sales team to understand product changes and updates, aiding seamless communication with customers.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Delivered exceptional service to customers, ensuring repeat business.
- Utilized CRM system proficiently to record customer interactions accurately.
- Getting Training from Samsung, Apple and other Mobile devices before lunching in the market.
Sales executive
Wi-Tribe Pakistan
Lahore, Pakistan
01.2011 - 02.2012
- Crafted compelling pitches for securing high-value deals with clients.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Established strong relationships with key industry players to expand business reach.
Sales follow up executive
Jazz Telecom
Lahore, Pakistan
02.2009 - 01.2011
- Negotiated favourable contracts for maximized profit margins.
- Implemented cost-saving measures, reducing overheads significantly.
- Conducted comprehensive risk assessments, ensuring company stability and growth.
Education
Bachelor of Business Administration and IT - Marketing and information technology
University of Management and technology (UMT)
Lahore 09.2003 - 05.2007
Skills
- Leadership and team Management
- Pipeline Management
- Advance Microsoft Office
- Experienced in CRM, du verse, BSCS billing, Sibel
- Customer Service
- Certified in time management and key Account Management
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Punjabi
Advanced
Arabic
Beginner
Timeline
Team Leader Telephone Account Manager
Emirates integrated telecom (du telecom)
03.2020 - 03.2025
Key account manager
e& (Etisalat Telecom)
01.2017 - 02.2020
Customer service associate
Axiom Telecom
02.2014 - 09.2016
Sales executive
Wi-Tribe Pakistan
01.2011 - 02.2012
Sales follow up executive
Jazz Telecom
02.2009 - 01.2011
Bachelor of Business Administration and IT - Marketing and information technology
University of Management and technology (UMT)
09.2003 - 05.2007
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