Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Timeline
BusinessAnalyst
Tanveer Ahmed

Tanveer Ahmed

Team Member, Hollywood Bowl Group
Blackpool,Lancashire

Summary

An industrious and indefatigable professional, standing at 6'4", equipped both physically and intellectually to undertake arduous tasks with alacrity. Extensive expertise spans the orchestration of complex operations, leveraging strategic insight, and fostering collaborative environments. Renowned for exceptional perspicacity and problem-solving acumen, consistently delivering optimized solutions that align with corporate imperatives. With unyielding dedication to excellence and a proactive approach, growth is catalyzed, and success is driven in multifaceted, high-stakes contexts.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patron Services Representative

Spicy Waves
Lytham St Annes
09.2024 - Current
  • Providing exemplary assistance to over 60 customers daily, addressing inquiries with alacrity and precision, resulting in a 15% increase in positive customer feedback
  • Executing over 100 transactions and refunds per week with 100% accuracy, including cash register reconciliation and balance verification
  • Upholding immaculate standards of cleanliness and organization, ensuring displays and shelves are fully stocked and aesthetically arranged, contributing to a 10% boost in store presentation ratings
  • Proactively identifying customer needs and offering tailored solutions, driving a 12% increase in sales and enhancing overall customer satisfaction.

Team Leader- Front of House

KFC
Dhaka
10.2022 - 06.2024
  • Processed over 150 orders daily, expediting customer queries with precision, resulting in 20% reduction in service time
  • Delivered customized support for customer interactions, driving 15% rise in satisfaction scores and repeat business
  • Administered refunds and balanced cash registers with meticulous accuracy, ensuring zero discrepancies in financial audits
  • Preserved immaculate cleanliness and organization of dining areas, boosting patron retention by 11%.
  • Coached team members through new or difficult workflows.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.

Core Service Engagement Consultant

Pizza Inn
Dhaka
03.2017 - 09.2022
  • Cultivated long-term customer relationships through eloquent and personable communication across phone, email, and live chat, leading to 25% increase in client retention
  • Resolved over 100 complex customer inquiries daily with rapid precision, boosting overall service satisfaction scores by 18%
  • Efficiently managed and updated customer data, meticulously logging detailed interactions and preferences, resulting in 30% improvement in operational efficiency for future engagements.

Assistant Retail Operations Lead

Agora
Dhaka
01.2015 - 02.2017
  • Directed resolution of 150+ complex customer issues per week with swift precision, achieving 95% first-contact resolution rate
  • Led strategic merchandising and operational initiatives, improving team efficiency by 20% and elevating execution accuracy
  • Analyzed employee productivity metrics, instituting resource optimization strategies that enhanced operational efficiency by 25%
  • Deployed cutting-edge inventory management techniques, ensuring precise stock control and reducing pricing discrepancies by 15%

Education

Master of Science - Cyber Security, Threat Intelligence, and Forensics

University Of Salford
Manchester
09.2024 -

Bachelor of Science - Computer Science & Engineering

Chittagong University of Engineering & Technology
Chittagong, Bangladesh
03.2010 - 11.2014

Higher Secondary Certificate [HSC] - SCIENCE

NOTRE DAME COLLEGE
Dhaka, Bangladesh
03.2007 - 12.2009

Secondary School Certificate [SSC] - SCIENCE

GOVERNMENT LABORATORY HIGH SCHOOL
Dhaka, Bangladesh
01.1998 - 03.2007

Skills

  • Order Processing: Transaction Management
  • Account Management: Client Portfolio Oversight
  • Team Management: Team Leadership and Coordination
  • Order Fulfillment: Order Execution and Logistics
  • Quality Control: Quality Assurance and Inspection
  • Customer Relations: Client Engagement and Relations
  • Customer relations
  • Customer Service
  • Retail marketing
  • Interpersonal communication
  • Product knowledge

Certification

  • Customer Service Excellence Certification
  • Effective Communication Skills Certificate
  • Conflict Resolution and Mediation Certification
  • Advanced Sales Techniques Certification
  • Cultural Competency Training
  • Basic First Aid and Safety Certification
  • Retail Management Training

Affiliations

  • Philosophical Discourse: Engaging in Socratic debates on existentialism, metaphysics, and ethics to stimulate critical thinking.
  • Linguaphile: Pursuing the study of multiple languages, decoding linguistic nuances, and delving into the etymology of words.
  • Chess Mastery: Strategically analyzing intricate chess positions, honing problem-solving skills through competitive play.
  • Adventure Enthusiast: Embarking on intrepid expeditions, conquering challenging terrains while mastering survival techniques.
  • Ethnomusicology: Exploring the cultural significance and historical evolution of world music, with an emphasis on rare and indigenous instruments.
  • Culinary Alchemy: Experimenting with gastronomic techniques, fusing global cuisines to create innovative culinary experiences.
  • Philomath: Embracing lifelong learning by engaging in autodidactic pursuits, ranging from quantum mechanics to classical antiquity.
  • Astronomy Enthusiast: Passionately engaged in celestial observation, exploring cosmological phenomena and the intricacies of astrophysics.
  • Bibliophilia: Immersing in a diverse range of literary genres, dissecting philosophical texts, and exploring avant-garde fiction.
  • Epistemophilia: Cultivating a voracious appetite for knowledge, constantly delving into esoteric subjects and expanding intellectual horizons.

Accomplishments

  • Customer Service Excellence: Consistently achieved high customer satisfaction ratings by delivering prompt, personalized support and resolving issues with precision and efficiency.
  • Leadership and Team Coordination: Recognized for successfully leading and managing teams, improving operational performance, and driving productivity to exceed set targets.
  • Operational Efficiency: Awarded for streamlining processes, reducing service times, and enhancing overall workflow, leading to improved customer experiences and sales performance.
  • Compliance and Accuracy Recognition: Honored for maintaining strict adherence to corporate policies, ensuring accurate transactions, and achieving zero discrepancies in financial audits.

Languages

British English
Fluent
American English
Fluent
Bengali
Native
Hindi
Upper intermediate
Urdu
Upper intermediate
Arabic
Elementary

References

References available upon request.

Timeline

Patron Services Representative

Spicy Waves
09.2024 - Current

Master of Science - Cyber Security, Threat Intelligence, and Forensics

University Of Salford
09.2024 -

Team Leader- Front of House

KFC
10.2022 - 06.2024

Core Service Engagement Consultant

Pizza Inn
03.2017 - 09.2022

Assistant Retail Operations Lead

Agora
01.2015 - 02.2017

Bachelor of Science - Computer Science & Engineering

Chittagong University of Engineering & Technology
03.2010 - 11.2014

Higher Secondary Certificate [HSC] - SCIENCE

NOTRE DAME COLLEGE
03.2007 - 12.2009

Secondary School Certificate [SSC] - SCIENCE

GOVERNMENT LABORATORY HIGH SCHOOL
01.1998 - 03.2007
Tanveer AhmedTeam Member, Hollywood Bowl Group