Tanvee Mahendra
Basingstoke,Hampshire
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Multilingual and proficient at troubleshooting and supervising talented teams. Talented individual seeks opportunity to build on in-depth HR and ER understanding. Plans and multitasks well for accurate, quality and timely results across varied projects. Learns quickly and takes direction well to achieve tasks to instruction. Critical thinker with a passion for learning new skills and solving complex problems to exceed performance standards. Outstanding customer service and communication skill which helps end users with consistent expertise. Strong ability to multitask and perform with a sense of urgency along with attention to detail and fast problem solving capabilities
Overview
10
10
years of professional experience
Work History
TEAM LEADER
COLT Technology Services
12.2022 - Current
- WPT ( User Experience) Team Leader responsible for BAU matters for IT teams in Colt Geographies in Europe including UK
- Managing requests and support needed by Executive Team Leaders and VIPs in COLT
- Responsible for Daily Checks of all meeting rooms in COLT House and all other major sites across Europe for operational functionality and technical readiness with help of IT teams
- Assigning daily tasks tickets and assignments to engineers using Service Now
- Managing major like Company All Hands and Technical Upgrades across Europe, including UK offices
- Coordinating with counterpart teams in India, China and Japan ensure all upgrades and technical testing are done on timely basis
- Chasing IT teams for BAU tasks and making sure job gets done without breaching SLAs
- Conducting Weekly and Bi-weekly meetings with WPT teams across Europe including UK for updates and issues if any
- Maintaining Excel sheets for ELT meetings and assigning engineers to support meetings
- Developed project plans and coordinated project activities to ensure deadlines were met and budget was maintained
- Led project teams and ensured effective communication, collaboration and stakeholder management
- Conducted project risk assessments and provided solutions to mitigate any potential risks
- Reviewed project outcomes, identified areas for improvements and developed recommendations for future projects.
- Delegated tasks to make best use of individuals' skills.
DESKTOP SUPPORT LEAD
Veiksme Tech Ltd
Ashford
01.2021 - 11.2022
- Effectively led technical team of 6 Desktop Engineers
- Devised management plans and structure, performance, and reviews
- Solved PC related problems both hands on and utilizing remote control tools
- Working knowledge of industry standards with regards to system and network administration
- Responsible for installation, setup, and configuration of new systems for all new employees
- Ability to balance and plan short-term actions of team
- Managed staff to ensure all duties are performed efficiently and within guidelines
- Managed culture of metrics-based accountability, including requisite score cards, Key Performance Indicators, and trending.
DESKTOP SUPPORT
Choice TECHLAB
03.2014 - 11.2020
- Provided technical services for installation, configuration, maintenance, diagnose and repair of desktop computer systems and associated software
- Troubleshooted technology issues
- Installed and maintained equipment and software
- Performed remote troubleshooting
- Maintained and upgraded equipment as needed
- Worked with existing vendors to evaluate new technology
- Responded to ad hoc and urgent requests
- Tested, installed, and set up application programs on user workstations
- Trained end users when new software or IT regulations are were introduced.
- Supported team by demonstrating respect and willingness to help.
Education
Bachelor of Science - Interior Design
Annamalai University
Chennai03.2013
Skills
- Knowledge of retails products
- Escalated complaint handling
- Service delivery improvements
- Employee retention strategies
- Team development strategies
- Client support
- Customer relationship management
- Team supervision
- Project delivery reporting
- Customer service
- Problem solving
- Verbal and oral communication
- Customer-focused
- Knowledge of Excel, Service Now
- Proficient in Windows Operating System
Timeline
TEAM LEADER
COLT Technology Services
12.2022 - Current
DESKTOP SUPPORT LEAD
Veiksme Tech Ltd
01.2021 - 11.2022
DESKTOP SUPPORT
Choice TECHLAB
03.2014 - 11.2020
Bachelor of Science - Interior Design
Annamalai University
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