Tanuja Luitel
Grantham,Lincolnshire
Summary
Regulatory compliance specialist with expertise in KYC customer verification and transaction monitoring. Skilled in prioritising tasks and resolving issues to enhance operational efficiency. Delivers exceptional client support and coordinates events while driving compliance management initiatives.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Customer Service
AYO Remit
Grantham, Lincolnshire
2021.05 - Current
- Answered 50 or more inbound and outbound customer calls with friendly, professional assistance daily.
- Resolved customer inquiries and issues promptly to support positive experience.
- Handled international money transfer enquiries with clear exchange rate guidance.
- Walked customers through Ayo Remit mobile app for registration and verification.
- Collected and verified transaction details to confirm sender and recipient accuracy.
- Provided real-time exchange rate updates to support informed transfer decisions.
- Followed up with customers to encourage timely completion of transfers.
- Followed company procedures closely and maintained confidentiality of customer information.
Graphic Designer
The Everest Inn Grantham
Grantham, Lincolnshire
2023.08 - 2026.04
- Designed over 100 marketing materials that increased customer engagement by 25%
- Designed creative visual materials for print and digital platforms, including brochures, posters, social media graphics, and marketing campaigns.
- Enhanced images, illustrations, and layouts for visually engaging content across various platforms.
- Incorporated client feedback to revise designs, aligning outcomes with project objectives.
- Coordinated with printers to prepare print-ready files, ensuring accurate production.
Education
Bachelors - Computer Information System, IT and Management
Pokhara University
Nepal 2015.09 - 2019.10
Skills
- Adobe Photoshop, Illustrator, and InDesign
- Logo and branding design
- Social media graphics
- Marketing materials creation
- Visual communication and typography
- Customer support and issue resolution
- Compliance and risk management
- Data entry and management
- Document processing and database systems
- Event planning and coordination
Affiliations
- Travelling and exploring different cultures, with an interest in meeting people from diverse backgrounds.
- Learning new technologies and improving digital and professional skills.
- Makeup artistry and beauty trends, demonstrating creativity, attention to detail, and a passion for personal presentation.
Certification
COMPLIANCE OFFICER
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Timeline
Graphic Designer
The Everest Inn Grantham
2023.08 - 2026.04
Customer Service
AYO Remit
2021.05 - Current
Bachelors - Computer Information System, IT and Management
Pokhara University
2015.09 - 2019.10