Tanu Shree
Lancaster
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Freelancer 'Fashion Photography'
1 2019 - 1 2020
- Worked for fashion bloggers for enhancing their social media profiles and promotion of the clothing brands
- Gaining more experience in communication and adaptability.
Manager at 'Papa John's'
1 2022
- Developing customer service skills by working in a busy outlet
- Responsible for tackling the customer grievances
- Successfully resolving customer complaints and queries.
Assistant Category Manager
Tech Data
01.2022 - 01.2023
- Supporting for end-to-end product and vendor lifecycle management, ensuring system accuracy and product adoption and creation
- Supporting sales floor with pricing, ship and debit and general product queries
- Collaboration with the purchasing team on provision management and stock allocation
- Supporting the vendor pricing strategy through collaboration with the profit team around exception and corrective management.
- Developed strong relationships with vendors, leading to better product availability and improved negotiation power.
Customer Service Assistant
Asda
02.2024 - Current
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Education
Bachelor of Science - Business Management
Lancaster University
Lancaster 05.2020 - 05.2024
Secondary School ISC board - undefined
City Montessori School
01.2019 - 04.2020
High School ICSE board - undefined
City Montessori School
01.2017 - 04.2018
Skills
Excellent Communication
Multitasking Abilities
Positive Attitude
Decision-Making
Salesforce Management
Product Management
Sales management
Marketing
Team Leadership
Strategic Planning
Operations Management
Time Management
Languages
Hindi
Native language
English
Proficient
C2
Punjabi
Upper intermediate
B2
Timeline
Customer Service Assistant
Asda
02.2024 - Current
Assistant Category Manager
Tech Data
01.2022 - 01.2023
Bachelor of Science - Business Management
Lancaster University
05.2020 - 05.2024
Secondary School ISC board - undefined
City Montessori School
01.2019 - 04.2020
High School ICSE board - undefined
City Montessori School
01.2017 - 04.2018
Freelancer 'Fashion Photography'
1 2019 - 1 2020
Manager at 'Papa John's'
1 2022