Tanu Shree
Lancaster
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Freelancer 'Fashion Photography'
1 2019 - 1 2020
- Worked for fashion bloggers for enhancing their social media profiles and promotion of the clothing brands
- Gaining more experience in communication and adaptability.
Manager at 'Papa John's'
1 2022
- Developing customer service skills by working in a busy outlet
- Responsible for tackling the customer grievances
- Successfully resolving customer complaints and queries.
Assistant Category Manager
Tech Data
01.2022 - 01.2023
- Supporting for end-to-end product and vendor lifecycle management, ensuring system accuracy and product adoption and creation
- Supporting sales floor with pricing, ship and debit and general product queries
- Collaboration with the purchasing team on provision management and stock allocation
- Supporting the vendor pricing strategy through collaboration with the profit team around exception and corrective management.
- Developed strong relationships with vendors, leading to better product availability and improved negotiation power.
Customer Service Assistant
Asda
02.2024 - Current
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
Education
Bachelor of Science - Business Management
Lancaster University
Lancaster 05.2020 - 05.2024
Secondary School ISC board - undefined
City Montessori School
01.2019 - 04.2020
High School ICSE board - undefined
City Montessori School
01.2017 - 04.2018
Skills
Excellent Communication
Languages
Hindi
Native language
English
Proficient
C2
Punjabi
Upper intermediate
B2
Timeline
Customer Service Assistant
Asda
02.2024 - Current
Assistant Category Manager
Tech Data
01.2022 - 01.2023
Bachelor of Science - Business Management
Lancaster University
05.2020 - 05.2024
Secondary School ISC board - undefined
City Montessori School
01.2019 - 04.2020
High School ICSE board - undefined
City Montessori School
01.2017 - 04.2018
Freelancer 'Fashion Photography'
1 2019 - 1 2020
Manager at 'Papa John's'
1 2022
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