TANNITH RAJALOO
Stevenage,Hertfordshire
Summary
Accomplished professional with extensive expertise in enterprise and strategic account management, renewals, retention, and expansion. Demonstrated proficiency in commercial negotiation and pricing strategy, coupled with a strong ability to engage executive and C-suite stakeholders. Proven track record in driving customer adoption and value realisation through effective QBRs, ROI, and impact frameworks. Adept at coaching, mentoring, and peer enablement with significant team manager experience. Skilled in cross-functional collaboration across product, sales, marketing, and engineering teams. Proficient in CRM and forecasting tools such as Salesforce, HubSpot, and PlanHat.
Overview
8
8
years of professional experience
Work history
Senior Client Success Manager
StructureFlow
London
2025.04 - 2026.02
- Own strategic relationships and renewals across a global portfolio of enterprise law, tax, and professional services firms using a complex visual collaboration SaaS platform.
- Lead complex commercial renewals and negotiations, successfully transitioning legacy and heavily discounted customers to value-based and usage-tiered pricing models.
- Act as a senior escalation point and subject-matter mentor for peers, supporting best practices in account strategy, renewals, and executive engagement.
- Partner with senior stakeholders (C-suite, Innovation, Knowledge, and Tax leaders) to align product value with business objectives and demonstrate measurable ROI.
- Deliver bespoke onboarding, training, and enablement sessions to drive adoption, increase active usage, and embed the platform into client workflows.
- Collaborate closely with Product, Engineering, and Marketing to surface customer insights, influence roadmap priorities, and support advocacy initiatives including case studies and press.
- Consistently achieve renewal and expansion targets while maintaining strong customer satisfaction.
Customer Experience Manager
Optalysys
2024.05 - 2025.04
- Appointed as the company’s first Customer Experience Manager, responsible for designing and implementing the end-to-end customer and partner journey.
- Built scalable onboarding, adoption, and engagement programmes to support growth from pre-revenue to revenue.
- Owned and implemented HubSpot CRM end-to-end, building workflows, reporting, and processes to support customer management and early revenue operations.
- Launched the Optalysys Innovation Lab to drive customer adoption and long-term engagement.
- Acted as the primary customer advocate, representing client needs internally to inform product and roadmap decisions.
- Represented the business at industry events and customer forums.
Senior Account Manager
Corsearch
2022.03 - 2024.04
- Managed a portfolio of 70+ global customers across legal, media, luxury, fashion, and pharmaceutical sectors, consistently exceeding revenue and retention targets.
- Achieved over 80% portfolio growth through strategic account planning, expansion identification, and commercial negotiation.
- Maintained a renewal retention rate of approximately 90% by acting as a trusted commercial and strategic partner.
- Delivered executive‑level QBRs using quantified impact frameworks and ROI models to demonstrate value.
- Designed and delivered bespoke managed service solutions, owning end‑to‑end delivery and KPI performance.
- Collaborated cross‑functionally to ensure timely issue resolution and high‑quality customer experience.
Team Manager
Incopro/Corsearch
2020.02 - 2022.03
- Led a global team of client managers across three time zones, delivering a high‑quality managed service and achieving NPS scores of up to 75.
- Streamlined processes and implemented best practices, increasing team productivity by 20% and reducing churn.
- Mentored and developed direct reports, with 70% achieving promotion.
- Partnered with the SVP of Operations to increase employee utilization, and scale global teams headcount by 150%
Data Analyst
Incopro
2018.07 - 2020.02
- Analysed large datasets for anti‑piracy and litigation clients, connecting online intelligence to offline legal actions.
- Produced data‑driven reports and client‑ready insights to support enforcement strategies.
Education
LLB - Law
Nottingham Trent University
Nottingham 2015.09 - 6 2018
Skills
- Enterprise & Strategic Account Management
- Renewals, Retention & Expansion
- Commercial Negotiation & Pricing Strategy
- Executive & C-Suite Stakeholder Engagement
- Customer Adoption & Value Realisation
- QBRs, ROI & Impact Frameworks
- Coaching, Mentoring & Peer Enablement
- Team Manager Experience
- Cross-functional Collaboration (Product, Sales, Marketing, Engineering)
- CRM & Forecasting (Salesforce, HubSpot, PlanHat)
References
References available upon request.
References
References available upon request.
Timeline
Senior Client Success Manager
StructureFlow
2025.04 - 2026.02
Customer Experience Manager
Optalysys
2024.05 - 2025.04
Senior Account Manager
Corsearch
2022.03 - 2024.04
Team Manager
Incopro/Corsearch
2020.02 - 2022.03
Data Analyst
Incopro
2018.07 - 2020.02
LLB - Law
Nottingham Trent University
2015.09 - 6 2018