Tannis Dee

• Greeted customers and offered assistance with selecting merchandise, finding specific products and completing purchases with ease.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs. As well as fostering positive relationships with customers to enhance loyalty, retention and experience when visiting the store.
• Accepted and processed cash, card and mobile payments such as e-vouchers, using the till as the point of sale system.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Resolved customer complaints and process issues with proactive problem-solving skills. Therefore guaranteeing a high level of customer satisfaction through attentive service and product knowledge.

Since Early 2018, I have been providing Online Gaming services to hundreds of customers worldwide, maintaining a 100% feedback rating from reviews. I began Selling through eBay, and since gained enough loyal and repeat customers to design and launch my own server using Discord, which allows me to:

• Engage with clients collectively, and create a more personal atmosphere to enhance customer satisfaction and safety.
• Display availability and lists of services.
• Offer promotional periods and host giveaways in return for client engagement.
• Answer any questions either directly, or by referring to the FAQ page.
• Display and manage feedback and reviews that can be posted publicly for all members to view.

Within this self taught role, I have obtained the ability to:

• Safeguard clients' Personal Details consisting of Login emails and passwords for sources such as PlayStation, Xbox, Steam and Activison.
• Translate and assist international clients needs to the best of my ability.
• Provide and meet timeframes to enhance customer satisfaction and safety, as well as challenging myself to better the quality of service.
• Use initiative by networking and partnering with a number of similar service providers to enhance sales and completion times which mutually benefit the sellers and the clients.
• Use initiative and leadership skills to find and train members for "teams" to assist me in jobs on certain games such as "Raids" which require 6 people to work together to complete a sequence in the game which often requires multiple hours.

GCSE Results:

Business Studies - 7 (A)

Mathematics Higher tier - 7 (A)

English Language - 7 (A)

English Literature - 6 (B)

Combined Science - 66 (BB)

Music - M (Merit)

History - 5 (C)

Media Studies - 6 (B)