TANJINA ISLAM
London
Summary
Dedicated professional with a Bachelor of Arts in English and experience as a Call Centre Agent. Delivered customer service and resolved issues while managing high-volume inquiries. Enhanced operational efficiency through strong communication and organisational skills. Adapted and collaborated effectively in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Call Centre Agent
Bikash
Dhaka
06.2022 - 02.2025
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Responded to customer emails with accurate, professional replies.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Made high volume of sales calls per day exceeding company outbound call targets.
Job Title: Secret Recipe / POS]
Secret Recipe
Dhaka
08.2019 - 02.2021
- Delivered customer service and supported daily business operations to enhance customer satisfaction.
- Engaged with customers to understand needs and provide tailored service solutions.
- Responded to customer enquiries and requests to ensure a positive experience.
- Met service time expectations consistently to maintain operational efficiency. and quality targets.
- Supported smooth day to day operations in a busy environment.
- Collaborated with team members to achieve target results.
- Collaborated with colleagues on various projects to enhance teamwork. as part of a team.
- Identified issues, analysed information and provided solutions to problems.
- Followed workplace procedures and maintained professional standards.
- Maintained clean, safe working environments to eliminate accident risks.
Front Desk Assistant
Safe Air Travels
03.2017 - 05.2019
- Welcomed and assisted customers, creating positive first impressions and enhancing guest experience.
- Handled front desk enquiries, delivering accurate information to customers and resolving queries efficiently.
- Facilitated swift check-out processes, ensuring all charges were accurately accounted for and feedback was collected.
- Supported daily administrative activities, contributing to smooth operations and customer satisfaction.
- Communicated effectively with customers and colleagues.
- Maintained a professional and organised working environment.
- Regularly cleaned reception area to ensure a welcoming environment for visitors.
- Compiled daily reports on guest arrivals, departures, and occupancy rates for management review.
Education
Bachelor of Arts (BA) - English
Dhaka International University
Bangladesh09-2024
Higher Secondary Certificate (HSC) - Business Studies
Uttara Girls High School & College
01-2019
Secondary School Certificate (SSC) - Business Studies
Shara Bangla Ideal High School
01-2017
Skills
- Customer service
- Telephone and face-to-face communication
- Technical support
- Problem solving
- Administrative support
- Front desk operations
- Microsoft Word and basic computer skills
- Time management
- Teamwork and collaboration
- Team collaboration
- Conflict resolution
- Ability to work independently
Languages
Bengali: Fluent in speaking, reading and writing
English: Fluent in speaking, reading and writing
Interests
- Travel and cultural exploration
- Meeting new people and building connections
- Learning about different cultures
Certification
- Best call centre agent certified in 2022
Timeline
Call Centre Agent
Bikash
06.2022 - 02.2025
Job Title: Secret Recipe / POS]
Secret Recipe
08.2019 - 02.2021
Front Desk Assistant
Safe Air Travels
03.2017 - 05.2019
Bachelor of Arts (BA) - English
Dhaka International University
Higher Secondary Certificate (HSC) - Business Studies
Uttara Girls High School & College
Secondary School Certificate (SSC) - Business Studies
Shara Bangla Ideal High School