Tanjina Akter
Barking,United Kingdom
Summary
Accomplished professional with extensive expertise in business operations, office administration, and HR policies implementation. Demonstrates exceptional communication efficiency and advanced Excel functions to streamline documentation oversight and budgeting proficiency. Adept at CRM platform management, customised sales techniques, and product display setup to enhance customer engagement. Committed to maintaining discretion and confidentiality while navigating customer databases and performing basket analysis. Career goal includes leveraging skills in a dynamic environment to drive organisational success.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Administrative executive
TMM Global Ltd
London
01.2023 - Current
- Provided customer service assistance, resulting in increased client satisfaction.
- Facilitated communication between departments, fostering teamwork.
- Streamlined office procedures to enhance efficiency.
- Implemented new filing system for improved document management.
- Performed general secretarial duties, improving operational flow.
- Encouraged adherence to company policies amongst staff members.
- Coordinated travel arrangements for executive team, reducing stress.
- Oversaw facility maintenance for a safe work environment.
Customer advisor
Uniqlo
London
11.2019 - 03.2025
- Implemented feedback from customers to improve services offered.
- Delivered personalised service to each client, fostering trust and loyalty.
- Ensured smooth store operations by coordinating with the team effectively.
- Cultivated strong relationships with customers to drive engagement.
- Operated till systems correctly, ensuring accurate transactions.
- Participated in staff meetings contributing valuable insights for improvement.
- Boosted store reputation with excellent customer service skills.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Established rapport with customers through attentive listening and communication.
Education
Master of Business Administration - Tourism & Hospitality Management
University of Dhaka
Dhaka, Bangladesh 01.2016 - 01.2017
Skills
- Communication efficiency
- Advanced excel functions
- Discretion and confidentiality
- Documentation oversight
- Budgeting proficiency
- HR policies implementation
- CRM platform management
- Business operations
- Office administration
- Product display setup
- Customer database navigation
- Pricing and markdowns
- Customised sales techniques
- Basket analysis
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Administrative executive
TMM Global Ltd
01.2023 - Current
Customer advisor
Uniqlo
11.2019 - 03.2025
Master of Business Administration - Tourism & Hospitality Management
University of Dhaka
01.2016 - 01.2017
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