TANIKA YEARWOOD-HINES
London,UK
Summary
Professional with extensive experience in customer service and front-of-house operations, skilled in team leadership and collaboration. Proven track record in sales, hospitality management, conflict resolution, and effective problem-solving under pressure. Proficient in MS Office and Google Suite, with additional capabilities in iMovie and Adobe Premiere. Focused on enhancing customer relationships and advancing talent development initiatives.
Overview
18
18
years of professional experience
2017
2017
years of post-secondary education
Work history
Acting & Performing Arts Coach
Various Institutions
2020.01 - 2026.01
- Delivered drama, voice, and acting-for-screen classes for students aged 16-20.
- Designed and led creative workshops focused on empathy, identity, and voice.
- Developed new character-building exercises rooted in cross-cultural and somatic practices.
- Mentored students in community-oriented projects and public showcases.
Project Coordinator/Manager
Thank U Charity
London
2008.10 - 2026.01
- Managed projects to successful completion.
- Managed the Chairman's calendar, coordinating meetings and ensuring all necessary materials were prepared in advance.
- Source training opportunities for team members and volunteers.
- Prepared briefing documents, reports, and presentations for board meetings and other executive-level discussions.
- Strategized long-term charity outcomes.
- Coordinated communication with board members and the Family Office, ensuring seamless information flow and timely follow-ups on assigned tasks.
Drama Lecturer
Kingston College
London
2024.10 - 2025.03
- Planned and delivered engaging lessons in drama and performing arts, tailored to Key Stage 5 curriculum and student needs.
- Prepared students for exams, performances, and assessments, ensuring alignment with academic standards.
- Created a supportive and dynamic classroom environment to enhance student participation and learning.
- Collaborated with colleagues to design curriculum materials and share best practices.
Workplace Manager
The Boutique Workplace Company
London
2022.01 - 2022.12
- Ensured the reception operated efficiently and smoothly, managing all calls and visitors in a courteous and professional manner.
- Coordinated client requests and handled customer concerns, ensuring prompt resolution through effective communication with the line manager or assistant.
- Maintained the reception and communal areas to high standards of cleanliness and presentation, supporting a welcoming and professional office environment.
- Managed the switchboard for the Business Centre and provided administrative support as needed, demonstrating flexibility and adaptability.
Executive Producer
The Ringmasterz Network
London
2012.04 - 2021.03
- Organised and provided administrative support for events, including calendar management, correspondence handling, and coordinating with external stakeholders.
- Managed confidential documents and communications, ensuring that sensitive information was handled with discretion and accuracy.
- Supported event planning and execution, including organizing travel, preparing itineraries, and managing logistics for participants and guests.
Bar Supervisor
Shepherds Bush Empire
London
2013.07 - 2019.01
- Maintained exceptional customer service at peak times through strategic management of bar and team.
- Trained staff to ensure overall team confidence and competency.
- Managing a busy bar environment and supervising staff to meet operational standards.
- Handled cash management, inventory control, and ensured the cleanliness and order of the bar area, demonstrating strong organizational skills.
- Ensured high quality presentation of bar and venue.
SALES EXECUTIVER
Union Insurance Services
London
2016.01 - 2018.04
- Described products and services, addressing customer inquiries effectively.
- Maintained strong customer relationships through timely follow-ups on initial contacts.
- Delivered prepared sales scripts to persuade potential customers
- Completed accurate records of interactions, orders, and accounts.
- Closed targeted sales weekly
- Analysed consumer behaviour and adjusted sales techniques accordingly.
Customer Service Team member
Wholefoods Kensington
2016.01 - 2017.01
Assistant Course Director
National Youth Theatre
London
2015.07 - 2015.08
- Assisted with the management of the course, including scheduling, logistics, and supporting the director with daily operations.
- Coordinated travel arrangements for students and staff, ensuring all necessary preparations were made for smooth course execution.
Customer Assistant
Vue Cinema Westfield
2013.01 - 2014.01
Barmaid/Usher
HMV Hammersmith Apollo
2010.01 - 2012.01
Receptionist
Kelly Management Agency
2008.01 - 2010.01
Education
Bachelor of Arts - Acting
The Royal Central School of Speech and Drama
LondonSkills
- Customer service excellence
- Front-of-house operations
- Team leadership
- Collaborative teamwork
- Hospitality management
- Conflict resolution
- Problem-solving
- Adaptability
- Pressure management
- Communication skills
- Interpersonal relations
- Calendar coordination
- Meeting organization
- Talent development
- Team support
- Confidential information handling
- MS Office proficiency
- Google Suite expertise
- Basic iMovie editing
- Basic Adobe Premiere editing
- Organizational skills
- Multitasking ability
- Friendly demeanor
- Proactive mindset
- Customer relationship
Timeline
Drama Lecturer
Kingston College
2024.10 - 2025.03
Workplace Manager
The Boutique Workplace Company
2022.01 - 2022.12
Acting & Performing Arts Coach
Various Institutions
2020.01 - 2026.01
SALES EXECUTIVER
Union Insurance Services
2016.01 - 2018.04
Customer Service Team member
Wholefoods Kensington
2016.01 - 2017.01
Assistant Course Director
National Youth Theatre
2015.07 - 2015.08
Bar Supervisor
Shepherds Bush Empire
2013.07 - 2019.01
Customer Assistant
Vue Cinema Westfield
2013.01 - 2014.01
Executive Producer
The Ringmasterz Network
2012.04 - 2021.03
Barmaid/Usher
HMV Hammersmith Apollo
2010.01 - 2012.01
Project Coordinator/Manager
Thank U Charity
2008.10 - 2026.01
Receptionist
Kelly Management Agency
2008.01 - 2010.01
Bachelor of Arts - Acting
The Royal Central School of Speech and Drama