Tania Wheeler
Lichfield,Staffordshire
Summary
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Outgoing and friendly ,delivering excellent customer service. Focused and dependable with outstanding client communication. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Versatile and hardworking, driven to improve productivity and customer relations with professional demeanour and attention to detail. Equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others. Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of face to face environment. Familiar with software programs and quick to pick up new skills. Motivated, offering valuable contributions in all facets of administrative activities derived from diverse, Recognized for exemplary time management, organization, prioritization and work ethic. Won a Burton Pride Award in 2015, for my organised skills & going above & beyond my role. Welcoming professional with over 15yrs years of experience in the NHS assisting Patients and the professional teams. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information and keeping organized filing systems.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Derby Laser Skin Beauty Clinic
Derby, Derbyshire
03.2023 - Current
- Answer telephone calls, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arranging appointments.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Reorganised filing system to reduce file location times.
- Used clinic software system to generate invoices and process client payments.
Caregiver for Mother-in-Law
At Home
Burntwood, Staffordshire
04.2020 - 10.2022
- Completed housekeeping from hoovering to changing bed linen.
- Improved quality of life for my mother-in-law through tailored and top quality care.
- Monitored and recorded vital signs, raising causes of concern to appropriate Nurses & GP's that were assisting with Mother-in-laws care at home
- Administered medications and treatments in line with medical instructions.
- Used moving and handling skills to facilitate safe transfers on mobility-impaired service users while promoting dignity and independence.
- Optimised nutrition to increase food intake, adapting to different dietary needs.
- Minimised hospital admissions by observing resident reactions to medication and treatments, promptly reporting abnormalities to healthcare team.
- Supported Mother-in-law with Lewy Body dementia by assisting with personal hygiene & dressing.
- Delivered personal care and grooming routines to boost wellbeing.
- Prepared and served tasty and healthy meals in line with service users' nutritional needs.
- Plans placed with St Giles Hospice during Palliative care. Dignity given until Mother-in-laws passing at home.
Medical Records Officer
Burton Queens Hospital
Burton-on-Trent, Staffordshire
04.2013 - 04.2020
- Advised management and staff on medical records procedures and problems to maintain seamless operations.
- Applied legal principles, policies and regulations to control use of medical records information.
- Released medical records upon request according to procedures and policies.
- Gave inputs during designing of automated required to meet changing technological needs for managing medical records.
- Reviewed and analysed information reported into data systems to provide recommendations for efficient use of resources.
- Led quality improvement initiatives to identify areas for improvement within medical records function.
- Analysed and provided immediate solutions for medical record problems.
- Trained staff members on methods of retrieving healthcare data for special studies.
- Planned and managed development and maintenance of medical records programs.
- Evaluated potential utilisation of medical records for research and administrative use.
- Determined need for and directed setting up of special indices for treatment and operations.
- Investigated and resolved incidents and complaints related to medical records services.
- Implemented hospital medical records reviews and quality assurance programs.
- Established monitors to guarantee timeliness entry of health records and reports.
Health Care Assistant
Burton Queens Hospital
Burton-on-Trent, Staffordshire
06.2006 - 04.2020
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered blood pressure checks.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Safely escorted patients to theatre for their procedure.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Worked closely with nurses to maintain high levels of communication.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Supported clinical staff to complete health assessments.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to manager.
Care Support Worker
Hunters Lodge, Staffordshire County Council
Burton-on-Trent, Staffordshire
08.2002 - 07.2006
- Created and implemented care plans for the service users ensuring goals and objectives were effectively meet
- Promoted service users independence & dignity throughout.
- Maintained strict confidentiality and sensitivity towards the service users needs, building trust.
- Worked closely with the service users team members & Family maintaining comprehensive and holistic care.
- Determined ongoing service users safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Offered clinical support from wound care to medication administration.
- Prepared tasty and healthy meals to meet dietary requirements.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Monitored patient symptoms and progress to boost health outcomes.
- Met needs with the service users learning difficulties and handled challenging behaviours.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Collaborated with service users to clean house and prepare meals with person-centred care approach.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
- Updated first aid training to protect client welfare.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Guided and advised families to deal with challenging situations.
- Drafted detailed case reports and highlighted important information.
Shop Assistant
Tesco Superstore
Huntingdon, Cambridgeshire
06.1995 - 08.2001
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Supervised junior staff activities and kept shop operational.
- Checked and reported license expiry to comply with regulatory requirements.
- Displayed promotional material on storefronts to attract shoppers.
- Helped implement new operating procedures for decreasing check-out time.
- Carried out active selling from initial customer greeting.
- Organised displays to promote inventory and encourage customer purchases.
- Accepted card, cash and cheque payments in POS register system.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted customer loyalty scheme at checkout.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Requested and checked customer IDs at checkout for age-restricted products.
Auxiliary Nurse
Hinchingbrooke Hospital
Huntingdon, Cambridgeshire
12.1991 - 10.1992
- Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
- Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
- Built caring, supportive relationships with patients enhancing daily personalised care.
- Recorded weight and height measurements, blood pressure and blood sugar levels.
- Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
- Diligently followed Infection Prevention and Control (IPC) policies to minimise ward infection rates.
- Provided incontinence care and bed baths, maintaining patient dignity at all times.
- Reported non-compliant behaviour to head nurses to maintain high-quality care.
- Collected and disposed of clinical waste in line with regulations.
- Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
- Cleaned, sterilised and stored clinical equipment appropriately.
- Supported data security and patient privacy with adherence to confidentiality protocols.
- Responded to patient call lights and supported continuum of care with appropriate interventions.
Education
Diploma of Higher Education - Database
Burton College
Burton, Staffordshire. 12.2005 - 10.2007
Diploma of Higher Education - IT Principles
Burton College
Burton, Staffordshire. 09.2005 - 05.2006
Diploma of Higher Education - Word Processing
Burton College
Burton, Staffordshire. 08.2005 - 04.2006
NVQ Level 2 - Staffordshire Social Care & Health.
Staffordshire County Council
Burton-on-Trent, Staffordshire 04.2005 - 04.2006
Certificate of Higher Education - Basic Counselling
Huntingdonshire Regional College
Huntingdon 01.1996 - 04.1996
Certificate of Higher Education - CSCT Intermediate in Counselling
Huntingdonshire Regional College
Huntingdon 11.1997 - 01.1998
Diploma of Higher Education - Diploma in Counselling
Huntingdonshire Regional College
Huntingdon 03.1998 - 06.1999
GCSEs - "O" level Art (GCE)
John Mansfield School
Peterborough 06.1985 - 06.1985
CSE English
John Mansfield School
Peterborough 06.1985 - 06.1985
CSE Music
John Mansfield School
Peterborough 06.1985 - 06.1985
Skills
- Professional appearance
- Customer service
- Rapport building
- Health and safety procedures
- Organisation and efficiency
- Attention to detail
- Open and clear communicator
- Personable and outgoing
- Security awareness
- Professional demeanour
- Punctual
- Data input
- Organised and reliable
- Multi-line telephone skills
- Meticulous and organised
- Clean and neat
- Multitasking and prioritisation
- Active listening
- Telephone skills
Accomplishments
- Recognized in 2015 at Burton Queens Hospital, Treatment Centre, for the Burton NHS unsung Pride Award, for going above & beyond my role of duties & organisational skills within Medical Records for the Theatre team & Eye Clinic.
- Supporting, Consultants, Surgeons, Theatre teams, & Nursing staff in the transition of the new Transitional Files (TF). Patients Files were being scanned onto the system, assisted teams how to locate patient confidential information using the new data system. Updating teams what would be in the TF files for the day of appointments or surgery.
Timeline
Receptionist
Derby Laser Skin Beauty Clinic
03.2023 - Current
Caregiver for Mother-in-Law
At Home
04.2020 - 10.2022
Medical Records Officer
Burton Queens Hospital
04.2013 - 04.2020
Health Care Assistant
Burton Queens Hospital
06.2006 - 04.2020
Diploma of Higher Education - Database
Burton College
12.2005 - 10.2007
Diploma of Higher Education - IT Principles
Burton College
09.2005 - 05.2006
Diploma of Higher Education - Word Processing
Burton College
08.2005 - 04.2006
NVQ Level 2 - Staffordshire Social Care & Health.
Staffordshire County Council
04.2005 - 04.2006
Care Support Worker
Hunters Lodge, Staffordshire County Council
08.2002 - 07.2006
Diploma of Higher Education - Diploma in Counselling
Huntingdonshire Regional College
03.1998 - 06.1999
Certificate of Higher Education - CSCT Intermediate in Counselling
Huntingdonshire Regional College
11.1997 - 01.1998
Certificate of Higher Education - Basic Counselling
Huntingdonshire Regional College
01.1996 - 04.1996
Shop Assistant
Tesco Superstore
06.1995 - 08.2001
Auxiliary Nurse
Hinchingbrooke Hospital
12.1991 - 10.1992
GCSEs - "O" level Art (GCE)
John Mansfield School
06.1985 - 06.1985
CSE English
John Mansfield School
06.1985 - 06.1985
CSE Music
John Mansfield School
06.1985 - 06.1985
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