Tania Sturt
Whitstable,Kent
Summary
Personable Receptionist successful in leading front desk public relations.
Organized and efficient while providing exceptional service to clients.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Account Coordinator
Clarins
Dover, Kent
2003.08 - 2006.08
- Managed seven accounts across P&O's fleet of ferries.
- Coordinated shop refits and liaised with buyers to ensure timely completion.
- Introduced new products to enhance onboard offerings.
- Promoted new beauty products and treatments for increased sales.
- Developed marketing strategies to attract new clientele base.
- Handled complaints professionally, achieving client retention and satisfaction.
- Maintained strict hygiene standards to guarantee safe treatments for all clients.
- Fostered supportive team environment with regular staff training sessions.
- Improved client satisfaction by implementing effective customer service practices.
Accounts coordinator
Estee Lauder Clinique
Dover, Kent
1999.02 - 2003.08
- Managed seven accounts across P&O's fleet of ferries.
- Assisted with day-to-day operations of onboard business by engaging directly with clients.
- Coordinated shop refits and liaised with buyers to ensure timely completion.
- Introduced new products to enhance onboard offerings.
- Improving productivity of individual accounts
- Stock control
Beauty consultant
P&O Ferries
Dover, Kent
1997.09 - 1999.01
- Improved retail sales with effective product demonstrations.
- Performed mini facials, resulting in increased customer retention.
- Advised customers on make-up application to achieve desired looks.
- Promoted special offers increasing seasonal sales.
- Conducted skin analysis for a tailored skincare regimen.
- Educated clients about latest beauty trends, leading to informed purchases.
- Managed inventory for optimal stock levels.
- Maintained high standards of cleanliness, creating a welcoming environment for customers.
- Completed detailed product knowledge training boosting confidence in sales pitch.
- Resolved customer queries promptly and professionally, maintaining brand reputation.
- Collaborated with management on visual merchandising, enhancing store appeal.
- Developed excellent rapport with customers, fostering loyalty and repeat business.
Education
NVQ Level 3 - Beauty Therapy
Thanet College
Broadstairs, Kent 1995.09 - 1997.07
Skills
- Positive outlook
- Reception area maintenance
- Hospitality standards
- Organisational efficiency
- Reliable punctuality
- Discretion and confidentiality
- Patience and composure
- Customer Service
- Open and clear communicator
- Personable and outgoing
- Telephone skills
Affiliations
- Beekeeping
- Making Pro-Biotic Drinks & live yoghurt
Timeline
Account Coordinator
Clarins
2003.08 - 2006.08
Accounts coordinator
Estee Lauder Clinique
1999.02 - 2003.08
Beauty consultant
P&O Ferries
1997.09 - 1999.01
NVQ Level 3 - Beauty Therapy
Thanet College
1995.09 - 1997.07