Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Tania Sturt

Tania Sturt

Whitstable,Kent

Summary

Personable Receptionist successful in leading front desk public relations.

Organized and efficient while providing exceptional service to clients.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Account Coordinator

Clarins
Dover, Kent
2003.08 - 2006.08
  • Managed seven accounts across P&O's fleet of ferries.
  • Coordinated shop refits and liaised with buyers to ensure timely completion.
  • Introduced new products to enhance onboard offerings.
  • Promoted new beauty products and treatments for increased sales.
  • Developed marketing strategies to attract new clientele base.
  • Handled complaints professionally, achieving client retention and satisfaction.
  • Maintained strict hygiene standards to guarantee safe treatments for all clients.
  • Fostered supportive team environment with regular staff training sessions.
  • Improved client satisfaction by implementing effective customer service practices.

Accounts coordinator

Estee Lauder Clinique
Dover, Kent
1999.02 - 2003.08
  • Managed seven accounts across P&O's fleet of ferries.
  • Assisted with day-to-day operations of onboard business by engaging directly with clients.
  • Coordinated shop refits and liaised with buyers to ensure timely completion.
  • Introduced new products to enhance onboard offerings.
  • Improving productivity of individual accounts
  • Stock control

Beauty consultant

P&O Ferries
Dover, Kent
1997.09 - 1999.01
  • Improved retail sales with effective product demonstrations.
  • Performed mini facials, resulting in increased customer retention.
  • Advised customers on make-up application to achieve desired looks.
  • Promoted special offers increasing seasonal sales.
  • Conducted skin analysis for a tailored skincare regimen.
  • Educated clients about latest beauty trends, leading to informed purchases.
  • Managed inventory for optimal stock levels.
  • Maintained high standards of cleanliness, creating a welcoming environment for customers.
  • Completed detailed product knowledge training boosting confidence in sales pitch.
  • Resolved customer queries promptly and professionally, maintaining brand reputation.
  • Collaborated with management on visual merchandising, enhancing store appeal.
  • Developed excellent rapport with customers, fostering loyalty and repeat business.

Education

NVQ Level 3 - Beauty Therapy

Thanet College
Broadstairs, Kent
1995.09 - 1997.07

Skills

  • Positive outlook
  • Reception area maintenance
  • Hospitality standards
  • Organisational efficiency
  • Reliable punctuality
  • Discretion and confidentiality
  • Patience and composure
  • Customer Service
  • Open and clear communicator
  • Personable and outgoing
  • Telephone skills

Affiliations

  • Beekeeping
  • Making Pro-Biotic Drinks & live yoghurt

Timeline

Account Coordinator

Clarins
2003.08 - 2006.08

Accounts coordinator

Estee Lauder Clinique
1999.02 - 2003.08

Beauty consultant

P&O Ferries
1997.09 - 1999.01

NVQ Level 3 - Beauty Therapy

Thanet College
1995.09 - 1997.07
Tania Sturt