Tania Soto Franco
Bathgate
Summary
Friendly and reliable customer service professional with over 8 years of experience in retail, customer service, and administration. Experienced working in busy supermarket and retail environments, delivering excellent customer service, supporting replenishment, stock control, and daily store operations. Strong team player with excellent communication skills, attention to detail, and a positive attitude.
Overview
16
16
years of professional experience
Work history
Customer Assistant Morrisons, Bathgate, UK
Morrisons
Bathgate, West Lothian
2024.06 - Current
- Delivered friendly and professional customer service in a busy supermarket environment
- Supported replenishment and ensured shelves and displays were fully stocked
- Monitored temperature checks and followed food safety and hygiene procedures
- Assisted with stock control and ordering supplies when required
- Helped maintain high store standards, cleanliness, and product quality
- Worked effectively as part of a team to support daily store operations
- Assisted customers with queries and provided a positive shopping experience
- Followed company policies and health & safety procedures at all times
Administrative Assistant
Boutique Clandestina
Mexico
2022.01 - 2026.01
- Managed customer enquiries via phone and in person
- Scheduled appointments and maintained office records
- Processed invoices and supported daily administrative operations
- Delivered customer support and resolved enquiries efficiently
Sales Floor Volunteer
British Heart Foundation
Bathgate, West Lothian
2024.05 - 2025.05
- Assisted customers on the shop floor and provided friendly customer service
- Supported stock replenishment and store presentation
- Assisted with till operations and handling transactions
- Helped maintain a clean and organised retail environment
Customer Service
Depósito Dental Hípico
Mexico
2017.01 - 2021.11
- Assisted customers with enquiries and orders
- Resolved customer issues professionally and efficiently
- Supported administrative and customer service operations
Seasonal Sales Associate
Old Navy
Ontario , Canada
2018.01 - 2019.06
- Delivered excellent customer service in a fast-paced retail environment
- Assisted customers with purchases, returns, and product enquiries
- Operated tills and handled payments accurately
- Supported stock replenishment and store organisation
Administrative Assistant
Garso Sistemas Especiales
Mexico
2010.02 - 2012.03
- Performed administrative duties including filing, scheduling, and data entry
- Maintained organised records and office documentation
- Assisted with customer communication and office support tasks
Education
MBA - Business Administration And Finance
Universidad Tecmilenio
Mexico2017-05
Skills
- Customer Service
- Retail Operations
- Stock Replenishment
- Cash Handling & Till Operations
- Teamwork
- Communication Skills
- Problem Solving
- Stock Control
- Well-organised multitasker
- Health & Safety Awareness
- Technological literacy
- Patience and tolerance
- Team player
Languages
Spanish
Native
English
Advanced
Timeline
Customer Assistant Morrisons, Bathgate, UK
Morrisons
2024.06 - Current
Sales Floor Volunteer
British Heart Foundation
2024.05 - 2025.05
Administrative Assistant
Boutique Clandestina
2022.01 - 2026.01
Seasonal Sales Associate
Old Navy
2018.01 - 2019.06
Customer Service
Depósito Dental Hípico
2017.01 - 2021.11
Administrative Assistant
Garso Sistemas Especiales
2010.02 - 2012.03
MBA - Business Administration And Finance
Universidad Tecmilenio