Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Smith

Peterborough,Cambridgeshire

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.

Overview

6
6
years of professional experience

Work History

Corona Virus Care Package Support

Coronahero's Facebook page Peterborough
Peterborough, Cambs
04.2020 - 07.2021
  • Reviewed posts to promote user interaction, increasing audience engagement.
  • Delivered high-quality, timely content.
  • Scheduled social media content strategically to achieve maximum reach and impressions.
  • Collaborated on new social initiatives involving partnerships, competitions and influencer content.
  • Planned and deployed strategic social media campaigns to grow online community.

Health Care Assistant

PJ Care
Peterborough, Cambs
04.2017 - 04.2019
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Safely escorted patients during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Worked closely with nurses to maintain high levels of communication.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Prepared healthy meals and delivered feeding support.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Bar Staff Member

The Lime Tree & The Dragon
Peterborough, Cambs
02.2016 - 04.2017
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Cleared counters and disposed of waste and broken glass.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Refused drinks service to guests without appropriate proof of age.
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Peeled and sliced fruits for garnishing drinks.

Customer Service Advisor

Kiddicare
Peterborough, Cambs
06.2015 - 02.2017
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Participated in staff meetings to discuss new developments.
  • Coached and trained team members to increase productivity and growth.
  • Tracked orders and processed refunds for new and existing customers.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Recorded and processed customer data accurately.
  • Recorded customer communications to maintain proper documentation.

Education

BTEC Level 2 - Business and Administration

Peterborough Regional College
Peterborough
07.2013 - 08.2013

BTEC Level 1 - Employability and Interview skills

Peterborough Regional College
Peterborough
07.2012 - 08.2012

GCSEs - Maths

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - English

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - Science

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - Art

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - Music

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - Leisure and Tourism

Walton Community School
Peterborough
06.2006 - 06.2006

GCSEs - ICT

Walton Community School
Peterborough

Skills

  • Answering incoming calls
  • Data entry
  • Sorting packages
  • Hoist operation
  • Safeguarding policy compliance
  • Patient chaperoning
  • Patient transfer support

Timeline

Corona Virus Care Package Support

Coronahero's Facebook page Peterborough
04.2020 - 07.2021

Health Care Assistant

PJ Care
04.2017 - 04.2019

Bar Staff Member

The Lime Tree & The Dragon
02.2016 - 04.2017

Customer Service Advisor

Kiddicare
06.2015 - 02.2017

BTEC Level 2 - Business and Administration

Peterborough Regional College
07.2013 - 08.2013

BTEC Level 1 - Employability and Interview skills

Peterborough Regional College
07.2012 - 08.2012

GCSEs - Maths

Walton Community School
06.2006 - 06.2006

GCSEs - English

Walton Community School
06.2006 - 06.2006

GCSEs - Science

Walton Community School
06.2006 - 06.2006

GCSEs - Art

Walton Community School
06.2006 - 06.2006

GCSEs - Music

Walton Community School
06.2006 - 06.2006

GCSEs - Leisure and Tourism

Walton Community School
06.2006 - 06.2006

GCSEs - ICT

Walton Community School
Tania Smith