Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Overview
6
6
years of professional experience
Work History
Corona Virus Care Package Support
Coronahero's Facebook page Peterborough
Peterborough, Cambs
04.2020 - 07.2021
Reviewed posts to promote user interaction, increasing audience engagement.
Delivered high-quality, timely content.
Scheduled social media content strategically to achieve maximum reach and impressions.
Collaborated on new social initiatives involving partnerships, competitions and influencer content.
Planned and deployed strategic social media campaigns to grow online community.
Health Care Assistant
PJ Care
Peterborough, Cambs
04.2017 - 04.2019
Met with patients and families to discuss care plan adaptations, seeking continual improvement.
Safely escorted patients during medical appointments and hospital visits.
Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
Thoroughly sterilised and sanitised clinical and mobility equipment.
Worked closely with nurses to maintain high levels of communication.
Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
Helped service users improve their independence, building strength and confidence to enhance daily living.
Empowered vulnerable individuals to retain maximum independence through targeted care.
Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
Completed care documentation and monitored patient progress to achieve up-to-date records.
Prepared healthy meals and delivered feeding support.
Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Bar Staff Member
The Lime Tree & The Dragon
Peterborough, Cambs
02.2016 - 04.2017
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Maintained bar stocks, replenishing daily as necessary.
Cleared counters and disposed of waste and broken glass.
Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Refused drinks service to guests without appropriate proof of age.
Adjusted lighting and music, creating entertaining atmosphere.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Peeled and sliced fruits for garnishing drinks.
Customer Service Advisor
Kiddicare
Peterborough, Cambs
06.2015 - 02.2017
Offered prompt solutions to maintain customer satisfaction.
Offered detailed advice on product and service benefits.
Managed high-volume customer queries simultaneously through effective multitasking.
Adhered strictly to policies and procedures for continued company compliance.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Participated in staff meetings to discuss new developments.
Coached and trained team members to increase productivity and growth.
Tracked orders and processed refunds for new and existing customers.
Transferred customer calls to respective department or personnel to address specific issues.
Recorded and processed customer data accurately.
Recorded customer communications to maintain proper documentation.
Education
BTEC Level 2 - Business and Administration
Peterborough Regional College
Peterborough
07.2013 - 08.2013
BTEC Level 1 - Employability and Interview skills
Peterborough Regional College
Peterborough
07.2012 - 08.2012
GCSEs - Maths
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - English
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - Science
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - Art
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - Music
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - Leisure and Tourism
Walton Community School
Peterborough
06.2006 - 06.2006
GCSEs - ICT
Walton Community School
Peterborough
Skills
Answering incoming calls
Data entry
Sorting packages
Hoist operation
Safeguarding policy compliance
Patient chaperoning
Patient transfer support
Timeline
Corona Virus Care Package Support
Coronahero's Facebook page Peterborough
04.2020 - 07.2021
Health Care Assistant
PJ Care
04.2017 - 04.2019
Bar Staff Member
The Lime Tree & The Dragon
02.2016 - 04.2017
Customer Service Advisor
Kiddicare
06.2015 - 02.2017
BTEC Level 2 - Business and Administration
Peterborough Regional College
07.2013 - 08.2013
BTEC Level 1 - Employability and Interview skills
Peterborough Regional College
07.2012 - 08.2012
GCSEs - Maths
Walton Community School
06.2006 - 06.2006
GCSEs - English
Walton Community School
06.2006 - 06.2006
GCSEs - Science
Walton Community School
06.2006 - 06.2006
GCSEs - Art
Walton Community School
06.2006 - 06.2006
GCSEs - Music
Walton Community School
06.2006 - 06.2006
GCSEs - Leisure and Tourism
Walton Community School
06.2006 - 06.2006
GCSEs - ICT
Walton Community School
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