Tania-Nerina Aida La Grange
Linlithgow,West Loth
Summary
Dynamic and motivated professional with a strong focus on customer service excellence and a proven ability to understand sales targets and drive commercial success. Adept at creating striking merchandise displays, sorting stock, and restocking shelves efficiently. Recognised for strong communication skills, an outgoing and confident personality, and the ability to work effectively as part of a team. Committed to delivering friendly and compassionate service while pursuing opportunities for growth in the retail sector.
Overview
39
39
years of professional experience
11
11
years of post-secondary education
Work History
Career Break
Not Applicable
Linlithgow, West Lothian
01.2021 - Current
- Immigrated from South Africa to Scotland
- Career break to ensure family is settled
Departmental Administrator
Tshwane University of Technology
Cape Town, South Africa, Western Cape
01.2004 - 12.2020
- Assisted in budget management and enrolment of students, contributing to financial stability of department.
- Handled confidential documents with utmost discretion in line with data protection regulations.
- Maintained organised office environment promoting productivity amongst team members.
- Coordinated team meetings for improved collaboration among staff members.
- Provided excellent customer service to internal departments and external partners, fostering strong relationships.
- Improved departmental efficiency by implementing streamlined administrative processes.
- Streamlined filing systems, enhancing ease of information retrieval.
- Promoted positive work environment through proactive problem-solving initiatives.
- Facilitated interdepartmental communication with effective written and verbal skills.
- Supported HR duties such as recruitment and onboarding, leading to efficient workforce expansion.
- Responded promptly to email inquiries from various stakeholders, maintaining high standard of professional communication.
- Liaised between different teams within organisation for seamless workflow coordination.
- Marketing various qualifications to prospective students, increasing student numbers from 25 to 750 within three years.
- Coordinating marketing activities including displays and design of marketing material.
Constable to Lieutenant Colonel
South African Police Service
Various cities and towns, South Africa, Eastern & Western Cape
01.1986 - 07.2002
- Assisted in crime scene investigations, ensuring evidence preservation.
- Liaised with other agencies, promoting interdepartmental cooperation.
- Responded promptly to emergency calls, minimising potential harm or damage.
- Enhanced community trust for law enforcement through proactive community outreach.
- Maintained public order by patrolling designated areas.
- Used problem-solving skills to resolve disputes.
- Testified in court cases as expert witness providing crucial information for judgement.
- Deescalated tense situations peacefully through diplomacy and conflict resolution training.
- Demonstrated firm grasp of legal procedures to administer arrests properly.
- Established positive relations with local residents enhancing cooperation during investigations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Maintained public and property safety through diligent surveillance.
- Determined and pursued criminal suspects for warning and arrest.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Offered compassionate victim support for minimised distress and upset.
- Recruitment and psychometric testing of new members.
- Development of learning material for 100% of entry level and middle management training courses.
Education
Bachelor of Humanities - Human Resources
University of South Africa (UNISA)
South Africa 01.1994 - 12.1997
National Diploma - Police Administration
University of South Africa (UNISA)
South Africa 01.1987 - 12.1993
Skills
- Excellent customer-focussed service proficiency
- Sales target understanding and commercial savvy mindset
- Create striking merchandise displays
- Sorting stock and restocking shelves
- Strong communicator
- Friendly and compassionate
- Motivated team player
- Outgoing and confident personality
Affiliations
- Sewing and embroidery
- Lover of antiques and vintage items
- Reading
- Philately
Timeline
Career Break
Not Applicable
01.2021 - Current
Departmental Administrator
Tshwane University of Technology
01.2004 - 12.2020
Bachelor of Humanities - Human Resources
University of South Africa (UNISA)
01.1994 - 12.1997
National Diploma - Police Administration
University of South Africa (UNISA)
01.1987 - 12.1993
Constable to Lieutenant Colonel
South African Police Service
01.1986 - 07.2002
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